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Audi Q3 driver's seat frame bolted incorrectly to rail

NHTSA campaign 20V644000 · Reported 2020-10-19 · Volkswagen Group of America, Inc.

medium How serious is it? About this label

This only matters in a crash, where a failed seat connection could cause serious injury; the notice does not tell owners to stop driving, but the inspection should be done right away.

What's wrong, in plain English

Audi found that on one 2020 Q3, the frame of the driver's seat may have been attached to the seat rail with the bolts put in the wrong way at the factory. A connection like that can come apart. If it let go during a crash, the seat might not hold the driver in place, so injuries could be worse. A dealer will look at the bolted joint and, if it is not right, put in a new seat structure at no cost.

What you should do

1. Check your VIN at nhtsa.gov/recalls — only a single 2020 Q3 is covered by recall 20V644000.
2. If your VIN matches, book an appointment with an Audi dealer and mention recall 72L4, or call Audi at 1-800-253-2834.
3. Let the dealer inspect the bolts and replace the seat structure if needed — free of charge.

Affected vehicles (1)

2020 Audi Q3

Who to contact

Audi — official Audi recall lookup

Customer service: 1-800-253-2834

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Audi seat recalls: passenger airbag shutoff, weak backrests, loose frames · all 3 Audi recalls in this area

Official notice

Component: SEATS
Summary: Volkswagen Group of America, Inc. (Audi) is recalling one 2020 Audi Q3 vehicle. The driver's seat frame may have incorrectly been bolted to the seat rail.
Safety risk: The incorrect bolt connection could fail, increasing the risk of injury in the event of a crash.
Remedy: Audi will notify owners, and dealers will inspect the bolt connection and, as necessary, replace the seat structure, free of charge. The recall began November 10, 2020. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 72L4.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.