Volkswagen Rearview Camera May Fail or Freeze

NHTSA campaign 20V716000 · Reported Nov 18, 2020 · Volkswagen Group of America, Inc.

Not being able to see behind the vehicle while reversing increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	20V716000
Reported to NHTSA	Nov 18, 2020
Manufacturer	Volkswagen Group of America, Inc.
Part affected	Back Over Prevention: Sensing System: Camera
Vehicles covered	5 model/year combinations, model years 2021
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

In several Volkswagen models, including the Atlas Cross Sport, Golf, Jetta, and Tiguan, the rearview camera can stop working properly when the vehicle is started. When this happens, the screen may go black or the infotainment system may freeze instead of showing the view behind the vehicle. Dealers will update the infotainment system software to fix the problem, free of charge.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your vehicle is affected. 2. Contact a Volkswagen dealer, or call Volkswagen customer service at 1-800-893-5298. 3. The dealer will update the infotainment software for free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 20V716000. More in how recalls work.

Affected vehicles (5)

2021 Volkswagen Atlas
2021 Volkswagen Atlas Cross Sport
2021 Volkswagen Golf
2021 Volkswagen Jetta
2021 Volkswagen Tiguan

Who to contact

Volkswagen — official Volkswagen recall lookup

Customer service: 1-800-893-5298

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Volkswagen Rearview Camera Recalls Cover Blank, Delayed, and Distorted Images · all 12 Volkswagen recalls in this area

Other Volkswagen Atlas recalls

Sep 11, 2026Volkswagen Atlas And Tiguan Steering Bolt May Breakhigh
Jul 22, 2026VW Atlas rearview camera image may not displaymedium
Dec 4, 2025Volkswagen Atlas May Have Incorrect Wheel Bolts Installedcritical
Jun 30, 2025VW Atlas, Atlas Cross Sport, ID.4 Loose Boltshigh
May 21, 2025Volkswagen Atlas Rearview Camera Image Distortionmedium
Feb 17, 2025Volkswagen Atlas Engine Cover May Cause Firecritical

All 48 Atlas recalls

Official notice

Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas Cross Sport, Tiguan LWB, Jetta NF, Jetta GLI, Golf GTI, Atlas FL and Arteon vehicles. The rear view camera could malfunction during an ignition cycle, leading to a black screen or infotainment system freeze. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk: A black or frozen rear view image reduces the driver's visibility when reversing, increasing the risk of a crash.
Remedy: Volkswagen will notify owners, and dealers will update the infotainment system software, free of charge. The recall began December 11, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91BB/91BC.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.