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Volkswagen Atlas rearview camera image may not appear

NHTSA campaign 26V473000 · Reported 2026-07-22 · Volkswagen Group of America, Inc. · medium severity what's this?

Affected vehicles

What's wrong, in plain English

Some 2024-2026 Volkswagen Atlas and Atlas Cross Sport vehicles can have a brief drop in electrical power that upsets the dashboard display screens. When that happens, the backup camera picture may not come up when you shift into reverse. Without that picture you cannot see a small child, a pet, or an object sitting right behind the vehicle. A dealer will update the rearview camera software at no cost to the owner.

How serious is it?

The main danger is backing over something or someone you cannot see, and the notice does not tell owners to stop driving — keep using the vehicle but look over your shoulder and check your mirrors every time you back up until it is fixed.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm recall 91TV applies to your vehicle.
2. Contact your Volkswagen dealer or Volkswagen customer service at 1-800-893-5298 for an appointment.
3. Have the rearview camera software updated — the repair is free.

Who to contact

Volkswagen — official Volkswagen recall lookup

Customer service: 1-800-893-5298

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
BACK OVER PREVENTION:SOFTWARE
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling 2024-2026 Atlas Cross Sport and Atlas vehicles. The vehicles may experience a low-voltage electrical event that affects display screen functions. As a result, the rearview camera image may fail to display as intended.
Safety risk
A rearview camera that fails to display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed August 4, 2026. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91TV. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 28, 2026.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.