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Volkswagen Atlas backup camera image can look distorted

NHTSA campaign 25V334000 · Reported 2025-05-21 · Volkswagen Group of America, Inc.

medium How serious is it? About this label

Moderate: the notice does not tell owners to stop driving, but backing up with a distorted camera image increases the risk of a crash, so look over your shoulder and use your mirrors until it is fixed.

What's wrong, in plain English

Some 2024-2025 Volkswagen Atlas and Atlas Cross Sport SUVs have a software error in the backup camera. When you shift into reverse, the picture on the dashboard screen can come out distorted instead of showing a clear view behind you. Because of this, these vehicles do not meet the federal rear-visibility rule. A garbled image makes it harder to see people, pets or objects behind the SUV while backing up, which raises the chance of hitting something.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your Atlas is covered.
2. Contact your Volkswagen dealer, or customer service at 1-800-893-5298, and mention recall 91SB.
3. Have the dealer update the camera control unit software, free of charge.

Affected vehicles (4)

Who to contact

Volkswagen — official Volkswagen recall lookup

Customer service: 1-800-893-5298

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024-2025 Atlas Cross Sport and Atlas vehicles. A software error may cause the rearview camera image to become distorted when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk
A distorted rearview camera image can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will update the camera control unit software, free of charge. Owner notification letters were mailed June 5, 2025. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91SB.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.