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Ram 4500 and 5500 brake line may wear through

NHTSA campaign 21V023000 · Reported 2021-01-26 · Excellance, Inc

high How serious is it? About this label

This one can cost you your rear brakes, so treat it as urgent; the notice does not tell owners to park the truck, but have it looked at right away and watch for any change in how the brakes feel.

What's wrong, in plain English

These trucks were modified by Excellance and fitted with CLASS suspension systems. The flexible hose that carries brake fluid to a rear brake may have been routed where it touches a suspension part. Over time that contact can wear the hose out and let brake fluid leak. If that happens, you can lose some or all of your rear braking, which makes a crash more likely. A dealer installs a kit that repairs any damage and prevents it from happening again.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see whether your truck is included.
2. Contact Excellance customer service at 1-800-882-9799 — a notification schedule has not been announced yet, so call rather than wait.
3. Have the dealer install the repair kit at no cost.

Affected vehicles (4)

Who to contact

RAM — official RAM recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Summary
Excellance, Inc (Excellance) is recalling certain 2019-2020 Excellance-modified RAM 4500/5500 vehicles to be equipped with CLASS Suspension Systems. In the affected suspension systems, the rear brake caliper flexible line may have been routed so that it contacts a suspension component, possibly causing excessive wear and a loss of rear brakes.
Safety risk
A worn rear brake caliper flexible line may cause brake fluid leakage which may result in a partial or complete loss of the rear brakes, increasing the risk of a crash.
Remedy
Excellance will notify owners, and dealers will install a kit to remedy any damage and to prevent any future damage, free of charge. The manufacturer has not yet provided a schedule for recall notification. Owners may contact Excellance customer service at 1-800-882-9799.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.