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Audi Q3 steering could lock from loose retaining clip

NHTSA campaign 21V027000 · Reported 2021-01-27 · Volkswagen Group of America, Inc.

critical How serious is it? About this label

Steering that locks up without warning is extremely dangerous, but only one vehicle was affected and that repair has already been completed.

What's wrong, in plain English

Volkswagen found that one 2019 Audi Q3 left the factory with a faulty pulley part, which kept a small retaining clip from locking properly into the steering rack. If that clip came loose, it could catch on nearby parts and lock up the steering, leaving the driver unable to turn the wheel. Audi replaced the entire steering rack on that single vehicle at no cost, and this recall was finished in February 2021.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm whether your Q3 is the affected vehicle.
2. If it shows an open recall, contact an Audi dealer and reference recall 48P7.
3. The steering rack replacement is free. Audi customer service: 1-800-253-2834.

Affected vehicles (1)

2019 Audi Q3

Who to contact

Audi — official Audi recall lookup

Customer service: 1-800-253-2834

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Official notice

Component: STEERING:CRITICAL FASTENERS
Summary: Volkswagen Group of America, Inc. (Audi) is recalling one 2019 Audi Q3 vehicle. Production deviation in the belt pully can prevent the circlip from properly engaging the steering rack.
Safety risk: The circlip can detach and catch on surrounding components, causing the steering system to lock and increasing the risk of a crash.
Remedy: Audi will notify the owner, and a dealer will replace the steering rack, free of charge. The recall was completed February 28, 2021. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 48P7.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.