Volkswagen Jetta and Tiguan Front Seat Bolts Missing

NHTSA campaign 21V038000 · Reported Feb 1, 2021 · Volkswagen Group of America, Inc.

medium How serious is it? About this label

A seat that can move without restriction increases the risk of injury during a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	21V038000
Reported to NHTSA	Feb 1, 2021
Manufacturer	Volkswagen Group of America, Inc.
Part affected	Seats
Vehicles covered	2 model/year combinations, model years 2021
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

On certain Tiguan Long Wheelbase and Jetta vehicles, bolts that hold the front seat track in place may be missing. Without these bolts, the seat can slide forward and backward without being restrained. If a crash happens while the bolts are missing, the seat's freedom to move increases the risk of injury to the person sitting in it during the crash.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is included.
2. Contact a Volkswagen dealer, or Volkswagen customer service at 1-800-893-5298, to schedule an inspection.
3. Dealers will inspect the front seat tracks and install bolts as needed, at no cost to you.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 21V038000. More in how recalls work.

Affected vehicles (2)

2021 Volkswagen Jetta
2021 Volkswagen Tiguan

Who to contact

Volkswagen — official Volkswagen recall lookup

Customer service: 1-800-893-5298

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Volkswagen Seat Recalls Involving Loose Tracks and Weak Frames · all 3 Volkswagen recalls in this area

Other Volkswagen Tiguan recalls

Sep 11, 2026Volkswagen Atlas And Tiguan Steering Bolt May Breakhigh
Sep 10, 2026Volkswagen Tiguan Software Glitch Can Stall Enginehigh
May 20, 2026Volkswagen Tiguan Rearview Camera May Not Displaymedium
Dec 10, 2025VW Tiguan Passenger Air Bag May Deactivatehigh
Aug 13, 2025Volkswagen Tiguan Rear Tie Rod Bolt Loosehigh
Feb 12, 2025Volkswagen Tiguan and Audi Q3 rearview camera may not displaymedium

All 28 Tiguan recalls

Official notice

Component: SEATS
Summary: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Volkswagen Tiguan Long Wheelbase and Jetta vehicles. Bolts may be missing from the front seat tracks.
Safety risk: The seat can move front and back without restriction if bolts are missing, increasing the risk of injury during a crash.
Remedy: Volkswagen will notify owners, and dealers will inspect the front seat tracks and, as necessary, install the bolts, free of charge. The recall began February 18, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 72L6.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.