Chevrolet Traverse side curtain airbags may be improperly attached

NHTSA campaign 21V246000 · Reported 2021-04-08 · General Motors, LLC

medium How serious is it? About this label

It matters in a crash rather than day to day, and the notice does not tell owners to stop driving, so you can keep driving while you schedule the free inspection.

What's wrong, in plain English

The side curtain airbags are the long bags that drop down over the windows in a side crash or rollover. On these vehicles they may not be fastened to the body correctly, because the weld nuts holding them can be out of line. A bag that is not held firmly may not work the way it is supposed to. A dealer inspects the mounting and realigns or replaces those nuts. Owner letters went out in May 2021.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your vehicle is included.
2. Call your Chevrolet dealer, or Chevrolet customer service at 1-800-222-1020, and ask for recall N202321200.
3. Have the inspection and any repair done — it is free of charge.

Affected vehicles (2)

2018 Chevrolet Traverse
2019 Chevrolet Traverse

Who to contact

Chevrolet — official Chevrolet recall lookup

Customer service: 1-800-222-1020

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Will my Chevrolet's air bags actually deploy in a crash? · all 19 Chevrolet recalls in this area

Official notice

Component: AIR BAGS:CRITICAL FASTENERS
Summary: General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Safety risk: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.