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Chevrolet Traverse and Buick Enclave got wrong airbag software
high How serious is it? About this label
If the front air bags do not deploy as intended, the risk of injury goes up. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 21V472000 |
|---|---|
| Reported to NHTSA | Jun 24, 2021 |
| Manufacturer | General Motors, LLC |
| Part affected | AIR Bags:sensor:frontal Impact |
| Vehicles covered | 2 model/year combinations, model years 2021 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
GM is recalling certain Chevrolet Traverse and Buick Enclave vehicles. When these vehicles were serviced at a dealership, some of them may have been given incorrect software settings for the air bag system. Because the settings are wrong, the front air bags may not work the way they are meant to. A dealer needs to load the correct air bag software onto the vehicle, and there is no charge for that work.
What you should do
2. Call a dealer to book the software update — Chevrolet customer service is 1-800-222-1020 and Buick customer service is 1-800-521-7300.
3. The repair is free of charge.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 21V472000. More in how recalls work.
Affected vehicles (2)
Who to contact
Buick — official Buick recall lookup
Customer service: 1-800-521-7300
Chevrolet — official Chevrolet recall lookup
Customer service: 1-800-222-1020
The bigger picture
- Buick Air Bag Recalls Cover Deployment and Warning Light Problems · all 5 Buick recalls in this area
- Chevrolet Air Bag Recalls Cover Deployment, Sensors, and Mounting Problems · all 19 Chevrolet recalls in this area
Other Chevrolet Traverse recalls
- Mar 16, 2023Cadillac, Chevy, GMC SUVs Transmission Half-Shaft Failurehigh
- Feb 2, 2023Chevrolet Blazer And Traverse Half-Shaft Can Separatehigh
- Mar 31, 2022Buick Enclave, Chevy Traverse Side Air Bag Wiringhigh
- Oct 18, 2021Chevy Traverse wheelchair vans: transmission leak riskcritical
- Apr 8, 2021Chevrolet Traverse Side Curtain Airbags May Be Loosehigh
- Feb 25, 2021GM Vehicles Recalled for Over-Cured Tire Failure Riskcritical
Official notice
- Component
- AIR BAGS:SENSOR:FRONTAL IMPACT
- Summary
- General Motors, LLC (GM) is recalling certain 2021 Chevrolet Traverse and Buick Enclave vehicles. During service by dealers, certain vehicles may have received incorrect air bag calibration software that may affect frontal airbag deployment.
- Safety risk
- Air bags that do not deploy as intended can increase the risk of injury.
- Remedy
- Dealers will update the air bag calibration software, free of charge. Owner notification letters were mailed on July 29, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020 and Buick customer service at 1-800-521-7300. GM's number for this recall is N212340220.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.