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Porsche Cayenne missing seat part may disable passenger airbag

NHTSA campaign 21V318000 · Reported 2021-05-05 · Porsche Cars North America, Inc.

high How serious is it? About this label

Serious for anyone riding in the front passenger seat during a crash, but the notice does not tell owners to stop driving, so the car can be driven while you arrange the free repair.

What's wrong, in plain English

The front passenger seat in these Cayennes was built without a heating element in the seat back. That missing part can throw off the system that senses whether someone is sitting in the passenger seat and how big they are. Because the car may misjudge the passenger, the front passenger airbag may not go off in a crash. The seat otherwise looks and works normally, so there is no sign anything is missing.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your car is included in campaign 21V318000.
2. Call your Porsche dealer, or Porsche customer service at 1-800-767-7243 (recall AMB0), to book the work.
3. Have the dealer install the seat heating element — the repair is free.

Affected vehicles (7)

Who to contact

Porsche — official Porsche recall lookup

Customer service: 1-800-767-7243

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Official notice

Component
SEATS
Summary
Porsche Cars North America, Inc. (Porsche) is recalling certain 2021 Cayenne GTS, Cayenne GTS Coupe, 2020-2021 Cayenne Coupe, Cayenne S Coupe, Cayenne E-Hybrid Coupe vehicles. The passenger seat back heating element was not installed and may impact the calibration of the Occupant Classification System.
Safety risk
The front passenger air bag may fail to deploy, increasing the risk of injury.
Remedy
Dealers will install a heating element, free of charge. Owner notification letters were mailed June 25, 2021. Owners may contact Porsche customer service at 1-800-767-7243. Porsche's number for this recall is AMB0.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.