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Mercedes-Benz AMG Models Rearview Camera Software Failure
medium How serious is it? About this label
A backup camera that isn't displaying reduces how well the driver can see behind the vehicle, which the notice says increases the risk of a crash or injury. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 21V354000 |
|---|---|
| Reported to NHTSA | May 14, 2021 |
| Manufacturer | Mercedes-Benz USA, LLC |
| Part affected | Back Over Prevention: Sensing System: Camera |
| Vehicles covered | 8 model/year combinations, model years 2021 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer; this one can be delivered as an over-the-air software update |
What's wrong, in plain English
A software problem in these vehicles' MBUX multimedia system can cause the display screen to stay black, or to reboot after the vehicle starts up. Because the rearview camera image appears on this same display, the software problem can also stop the rearview camera picture from showing properly when the driver is backing up. This means the vehicle's rear visibility system may not work the way it is supposed to.
What you should do
2. Contact a Mercedes-Benz dealer, or call MBUSA customer service at 1-800-367-6373.
3. The software update, done by a dealer or over-the-air, is free.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 21V354000. More in how recalls work.
Affected vehicles (8)
Who to contact
Mercedes-Benz — official Mercedes-Benz recall lookup
Customer service: 1-800-367-6372
The bigger picture
- Mercedes-Benz Backup Camera Recalls Cover Missing Images and Frozen Displays · all 6 Mercedes-Benz recalls in this area
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- Jul 22, 2022Mercedes AMG Wiring Harness May Cause Electrical Firecritical
- May 20, 2022Mercedes-Benz vehicles may lose automatic emergency call systemmedium
Official notice
- Component
- BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- Summary
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
- Safety risk
- A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
- Remedy
- The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012. (over-the-air software update)
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.