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Mercedes-Benz Backup Camera Recalls Cover Missing Images and Frozen Displays
Mercedes-Benz back-over prevention recalls chiefly involve rearview camera images that are missing, delayed, obstructed, or frozen. Sprinter vans recur: one notice covers certain 2019-2020 vans with Connect 5 systems, while another covers software errors in certain 2019-2021 Sprinters. Broader passenger-vehicle notices cover specified models across 2019-2021 and 2018-2021, including AMG variants, with multimedia or camera software problems. Certain 2015-2018 Metris vehicles instead have a defective camera memory chip that may freeze the image. A different concern affects certain 2022-2025 S-Class, EQE SUV, EQE, EQS SUV, and EQS vehicles: AVAS software may produce an incorrect external pedestrian warning sound while reversing.
Warning signs to watch for
- Recall VS3RUECON: The rearview image may take more than two seconds to display or be covered by an eCall pop-up.
- Recall 2021050012: The multimedia display may remain black or reboot after startup, affecting the rearview image.
- Recall VS2RU54KAM: The rearview camera image may freeze.
- Recalls 2022060007 and VS3KOMRUE: The rearview camera image may not display.
- Recall 2025070005: The vehicle may make an incorrect external pedestrian warning sound while reversing.
Can you keep driving? What the notices say
None of these six notices tells owners to stop driving or park outside. The Connect 5 Sprinter recall, MBUX multimedia recall, Metris frozen-image recall, passenger-vehicle camera software recall, Sprinter camera software recall, and AVAS sound recall contain no such instruction. The camera notices describe reduced rear visibility and increased crash risk; the AVAS notice describes a reversing vehicle potentially failing to alert pedestrians. These notices do not establish that driving is safe when the identified camera or pedestrian-warning defect is present.
What the free repair involves
Repairs are free of charge. Dealers update software for VS3RUECON, rearview camera software for 2022060007 and VS3KOMRUE, and AVAS software for 2025070005. Recall 2021050012 provides a multimedia software update through a dealer or over the air. For VS2RU54KAM, dealers replace the Metris rearview camera.
Severity at a glance
| Severity | Recalls |
|---|---|
| medium | 6 |
Models affected most
Where owners report back over prevention problems most
NHTSA owner complaints filed under back over prevention for the Mercedes-Benz models and years in this guide. Complaints are unverified reports and are not limited to the recalled defects.
| Vehicle | Back over prevention complaints |
|---|---|
| 2018 Mercedes-Benz Metris | 3 |
| 2021 Mercedes-Benz AMG E53 | 1 |
Every recall in this group
| Date | Recall | Severity |
|---|---|---|
| Jun 5, 2025 | Mercedes-Benz models make wrong pedestrian warning sound in reverse | medium |
| Apr 27, 2022 | Sprinter Vans Rearview Camera May Not Display | medium |
| Apr 8, 2022 | Mercedes-Benz Rearview Camera May Not Display | medium |
| Feb 22, 2022 | Mercedes-Benz Metris Rearview Camera May Freeze | medium |
| May 14, 2021 | Mercedes-Benz AMG Models Rearview Camera Software Failure | medium |
| Feb 17, 2021 | Mercedes-Benz Sprinter rearview camera image delayed or blocked | medium |
Common questions
Which Mercedes-Benz backup camera recall offers an over-the-air update?
Recall 2021050012 provides a multimedia system software update through a dealer or over the air, free of charge. It addresses MBUX software that may leave the display black or cause it to reboot after startup, preventing proper rearview camera display.
Does a frozen Metris camera image require a camera replacement?
Recall VS2RU54KAM covers certain 2015-2018 Metris vehicles. A defective memory chip in the rearview camera may freeze the display image, so it no longer shows the current view behind the vehicle. The specified remedy is free rearview camera replacement.
Why is a pedestrian warning sound included with reversing recalls?
Recall 2025070005 concerns AVAS software in certain 2022-2025 S-Class, EQE SUV, EQE, EQS SUV, and EQS vehicles. An incorrect external sound while reversing may fail to alert pedestrians. Dealers update AVAS software free of charge; the notice does not instruct owners to stop driving.
A recall applies only to specific vehicles. Check your 17-character VIN at nhtsa.gov/recalls.