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Nissan Murano and INFINITI models: weak steering and axle parts

NHTSA campaign 21V402000 · Reported 2021-05-27 · Nissan North America, Inc.

high How serious is it? About this label

Serious — a bent part could cost you your steering or a wheel, so get the free inspection promptly, though the notice does not tell owners to stop driving.

What's wrong, in plain English

Part of the front steering or the rear axle housing on these vehicles may be weaker than it should be, because it wasn't heat-treated correctly at the factory. If you hit something like a curb, that weak part can bend. Bending in the front can make you lose control of the steering. Bending in the back can let a wheel come off the vehicle. Either one can cause a crash.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your vehicle is included in campaign 21V402000.
2. Call your Nissan or INFINITI dealer and book the inspection (Nissan customer service 1-800-867-7669, INFINITI 1-800-662-6200).
3. Have the dealer inspect and, if needed, replace the front steering knuckle and rear axle housing — the repair is free.

Affected vehicles (4)

2020 Infiniti QX60
2020 Nissan Murano
2021 Infiniti Q50
2021 Infiniti QX50

Who to contact

Infiniti — official Infiniti recall lookup

Customer service: 1-800-662-6200

Nissan — official Nissan recall lookup

Customer service: 1-800-867-7669

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Official notice

Component: SUSPENSION:REAR:AXLE:SPINDLE
Summary: Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
Safety risk: The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.
Remedy: Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.