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Nissan and Infiniti backup camera may not show image

NHTSA campaign 25V821000 · Reported 2025-11-26 · Nissan North America, Inc.

medium How serious is it? About this label

A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

When you start the vehicle, a software glitch in the touchscreen system can keep the backup camera picture from showing up. Shift into reverse and the screen may stay blank, so you cannot see what is behind you. Federal rules require that picture to appear. This affects certain Nissan Murano and Armada and Infiniti QX80 models. The fix is a software update, done either at the dealer or sent to the vehicle over the air, at no charge.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your vehicle is part of recall 25V821000 (Nissan numbers R25D5, R25D6, R25D7).
2. Watch for the over-the-air software update, or book the update with your dealer.
3. If you have questions, call Nissan at 800-647-7261 or Infiniti at 1-800-662-6200 — the update is free, and owner letters were mailed February 2, 2026.

Affected vehicles (3)

Who to contact

Infiniti — official Infiniti recall lookup

Customer service: 1-800-662-6200

Nissan — official Nissan recall lookup

Customer service: 1-800-867-7669

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
BACK OVER PREVENTION:SOFTWARE
Summary
Nissan North America, Inc. (Nissan) is recalling certain 2025 Murano, 2025-2026 Armada, and Infiniti QX80 vehicles. A software error may occur in the In-Vehicle Infotainment (IVI) system at vehicle startup, resulting in the rearview camera image not displaying when the vehicle is shifted into reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Safety risk
A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy
The IVI system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed February 2, 2026. Owners may contact Nissan's customer service at 800-647-7261 or Infiniti's customer service at 1-800-662-6200. Nissan's numbers for this recall are R25D6, R25D5, and R25D7. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning December 12, 2025.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.