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Nissan and Infiniti rearview camera may not show image
medium How serious is it? About this label
A rearview image that does not display gives the driver less view behind the vehicle, which increases the risk of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 25V821000 |
|---|---|
| Reported to NHTSA | Nov 26, 2025 |
| Manufacturer | Nissan North America, Inc. |
| Part affected | Back Over Prevention:software |
| Vehicles covered | 5 model/year combinations, model years 2025–2026 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
Nissan is recalling certain 2025 Murano, 2025-2026 Armada, and Infiniti QX80 vehicles. A software error in the infotainment system, the main screen in the dashboard, can occur when the vehicle starts up, and then the rearview camera picture does not appear when the driver shifts into reverse. Because of that, these vehicles do not meet the federal rear visibility safety rule. A dealer can update the software, or the update can be sent to the vehicle over the air.
What you should do
2. Contact a dealer about the software update, or ask about the over-the-air update. Nissan customer service is 800-647-7261 and Infiniti customer service is 1-800-662-6200.
3. The update is free of charge.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 25V821000. More in how recalls work.
Affected vehicles (5)
Who to contact
Infiniti — official Infiniti recall lookup
Customer service: 1-800-662-6200
Nissan — official Nissan recall lookup
Customer service: 1-800-867-7669
The bigger picture
- Infiniti Backup Camera Recalls for Blank or Frozen Rearview Images · all 5 Infiniti recalls in this area
- Nissan Backup Camera Recalls Cover Blank Screens and Image Loss · all 9 Nissan recalls in this area
Other Nissan Murano recalls
- Mar 19, 2025Nissan Murano, Pathfinder, QX60 Brake Caliper May Breakhigh
- Jan 30, 2024Nissan Murano Rear Side Glass May Detachmedium
- May 27, 2021Nissan Murano and Infiniti Steering Parts May Crackhigh
- Mar 11, 2021Nissan Murano Suspension Link May Separatehigh
- Nov 8, 2019Nissan and Infiniti vehicles: brake fluid leak may cause firecritical
- Sep 12, 2019Nissan and Infiniti backup camera image can stay offmedium
Official notice
- Component
- BACK OVER PREVENTION:SOFTWARE
- Summary
- Nissan North America, Inc. (Nissan) is recalling certain 2025 Murano, 2025-2026 Armada, and Infiniti QX80 vehicles. A software error may occur in the In-Vehicle Infotainment (IVI) system at vehicle startup, resulting in the rearview camera image not displaying when the vehicle is shifted into reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
- Safety risk
- A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
- Remedy
- The IVI system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed February 2, 2026. Owners may contact Nissan's customer service at 800-647-7261 or Infiniti's customer service at 1-800-662-6200. Nissan's numbers for this recall are R25D6, R25D5, and R25D7. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning December 12, 2025.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.