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Nissan Murano side quarter windows can detach

NHTSA campaign 24V053000 · Reported 2024-01-30 · Nissan North America, Inc.

high How serious is it? About this label

A window panel coming off while you drive can cause a crash for you or drivers behind you, so this should be fixed promptly, though the notice does not tell owners to stop driving in the meantime.

What's wrong, in plain English

The quarter glass on some 2024 Murano SUVs — the small fixed window panes toward the rear on each side — may have been installed with the wrong primer. Primer is what helps the adhesive grip the glass, so with the wrong one the glass can work loose and come away from the vehicle. A glass panel that falls off in traffic can land in the road or strike another car. Dealers will replace both the left and right quarter glass panels free of charge.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your Murano is affected.
2. Call your Nissan dealer or Nissan customer service at 1-800-867-7669 (recall PD102) to schedule the repair.
3. Have both side quarter glass panels replaced — it costs you nothing.

Affected vehicles (1)

Who to contact

Nissan — official Nissan recall lookup

Customer service: 1-800-867-7669

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
VISIBILITY:GLASS, SIDE/REAR
Summary
Nissan North America, Inc. (Nissan) is recalling certain 2024 Murano vehicles. The incorrect primer may have been used on the quarter glass, resulting in the left and right quarter glass detaching from the vehicle.
Safety risk
Detached glass panels can become a road hazard, increasing the risk of a crash.
Remedy
Dealers will replace both side quarter glass panels, free of charge. Owner notification letters were mailed March 7, 2024. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is PD102.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.