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Volkswagen Jetta airbags may deploy improperly or unexpectedly

NHTSA campaign 21V492000 · Reported 2021-06-30 · Volkswagen Group of America, Inc.

critical How serious is it? About this label

This one is serious because the airbags can go off with no warning while you are driving; Volkswagen does not tell owners to park the car, but treat the free repair as urgent.

What's wrong, in plain English

The control unit that decides when the airbags fire was welded into the wrong position at the factory. In a crash, that can make the airbags go off the wrong way, so they may not protect you as designed. The same fault can also set the airbags off when there is no crash at all, which can injure you and increase the risk of a crash. Dealers replace the airbag control unit free of charge.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your Jetta is included.
2. Call a Volkswagen dealer or VW customer service at 1-800-893-5298 and reference recall 69CK.
3. Have the dealer replace the airbag control module at no cost.

Affected vehicles (2)

Who to contact

Volkswagen — official Volkswagen recall lookup

Customer service: 1-800-893-5298

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020-2021 Jetta and Jetta GLI vehicles. The air bag control module was welded in the incorrect position.
Safety risk
Incorrect positioning of the air bag control module can cause the vehicle's air bags to deploy improperly during a crash, increasing the risk of injury. Additionally, the vehicle's air bags can deploy unintentionally, increasing the risk of a crash.
Remedy
Dealers will replace the air bag control module, free of charge. Owner notification letters were mailed on January 28, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69CK.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.