Volkswagen Golf and Jetta ignition switch may fail

NHTSA campaign 23V604000 · Reported 2023-08-30 · Volkswagen Group of America, Inc.

high How serious is it? About this label

An engine that stalls in traffic can lead to a crash, so this is serious; Volkswagen has not told owners to stop driving, but don't put the repair off, especially in hot weather.

What's wrong, in plain English

The ignition switch is the part behind the key that turns the car's power on. On these cars it can fail, and hot weather makes that more likely. If it fails while you are driving, the electrical system can shut down and the engine can stall, leaving you without power in traffic. Dealers will replace the ignition switch at no charge. Letters went out in early 2024, so the repair may already be waiting for your car.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your car is covered.
2. Contact a Volkswagen dealer about recall 28H7, or call VW at 1-800-893-5298.
3. Have the ignition switch replaced — the repair is free.

Affected vehicles (5)

2019 Volkswagen GTI
2019 Volkswagen Golf
2019 Volkswagen Golf Sportwagen
2019 Volkswagen Jetta
2020 Volkswagen Jetta

Who to contact

Volkswagen — official Volkswagen recall lookup

Customer service: 1-800-893-5298

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Volkswagen electrical recalls: ID.4 battery fires and sudden power loss · all 16 Volkswagen recalls in this area

Official notice

Component: ELECTRICAL SYSTEM:IGNITION:SWITCH
Summary: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Golf, Golf Alltrack, Golf Sportwagen, 2019-2020 Golf GTI, and Jetta vehicles equipped with a conventional ignition switch. The ignition switch may fail, especially in high temperature environments.
Safety risk: Ignition switch failure can cause the electrical system to shut down and the engine to stall while driving, increasing the risk of a crash.
Remedy: Dealers will replace the ignition switch, free of charge. Owner notification letters were mailed February 1, 2024. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 28H7.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.