VW Golf, GTI, Jetta Ignition Switch Can Fail

NHTSA campaign 23V604000 · Reported Aug 30, 2023 · Volkswagen Group of America, Inc.

high How serious is it? About this label

Ignition switch failure can cause the electrical system to shut down and the engine to stall while driving, increasing the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	23V604000
Reported to NHTSA	Aug 30, 2023
Manufacturer	Volkswagen Group of America, Inc.
Part affected	Electrical System:ignition:switch
Vehicles covered	5 model/year combinations, model years 2019–2020
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

On certain Volkswagen Golf, Golf Alltrack, Golf Sportwagen, Golf GTI, and Jetta vehicles with a conventional ignition switch, the switch itself may fail, and this is more likely in high-temperature conditions. If the switch fails, the vehicle's electrical system can shut down and the engine can stall while you are driving, cutting power in the middle of a drive.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your vehicle is included.
2. Contact Volkswagen customer service at 1-800-893-5298 to schedule the repair.
3. The repair (replacing the ignition switch) is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 23V604000. More in how recalls work.

Affected vehicles (5)

2019 Volkswagen GTI
2019 Volkswagen Golf
2019 Volkswagen Golf Sportwagen
2019 Volkswagen Jetta
2020 Volkswagen Jetta

Who to contact

Volkswagen — official Volkswagen recall lookup

Customer service: 1-800-893-5298

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Volkswagen Electrical Recalls Involve Battery Fires and Drive Power Loss · all 18 Volkswagen recalls in this area

Other Volkswagen Jetta recalls

Mar 25, 2026Volkswagen Jetta and Taos Instrument Panel Display Failurehigh
Mar 11, 2026Volkswagen Jetta Ground Wire May Cause Fire Riskcritical
Feb 14, 2024Audi, VW Fuel Tank Seal May Cause Leakscritical
Sep 6, 2023Volkswagen Jetta may not chime for key left in ignitionlow
Oct 31, 2022Volkswagen and Audi Tire Pressure Monitor Software Issuemedium
Jul 20, 2022Volkswagen Rearview Camera May Fail To Displaymedium

All 22 Jetta recalls

Official notice

Component: ELECTRICAL SYSTEM:IGNITION:SWITCH
Summary: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Golf, Golf Alltrack, Golf Sportwagen, 2019-2020 Golf GTI, and Jetta vehicles equipped with a conventional ignition switch. The ignition switch may fail, especially in high temperature environments.
Safety risk: Ignition switch failure can cause the electrical system to shut down and the engine to stall while driving, increasing the risk of a crash.
Remedy: Dealers will replace the ignition switch, free of charge. Owner notification letters were mailed February 1, 2024. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 28H7.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.