Home › Volkswagen › Tiguan › 21V732000

Volkswagen Tiguan may have wrong roof part after repair

NHTSA campaign 21V732000 · Reported 2021-09-23 · Volkswagen Group of America, Inc.

medium How serious is it? About this label

Moderately serious: the notice does not tell owners to stop driving, but protection in a crash or rollover may be reduced, so schedule the repair rather than putting it off.

What's wrong, in plain English

These Tiguans had roof damage repaired at some point, and the wrong reinforcement piece may have been fitted inside the roof. That part helps hold the roof structure up and sits near the side curtain airbags that drop down from above the windows in a crash. With the wrong piece installed, the roof may be weaker than designed and those airbags may not deploy properly, so people inside could be less protected in a crash or rollover. Dealers replace it free.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your vehicle is affected.
2. Contact your Volkswagen dealer or customer service at 1-800-893-5298 (recall 51H5).
3. Have the roof reinforcement replaced — the repair is free.

Affected vehicles (1)

2018 Volkswagen Tiguan

Who to contact

Volkswagen — official Volkswagen recall lookup

Customer service: 1-800-893-5298

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Volkswagen door, roof and spoiler recalls: what owners should know · all 5 Volkswagen recalls in this area

Official notice

Component: STRUCTURE:BODY:ROOF AND PILLARS
Summary: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Tiguan vehicles. During the repair of roof damage, an incorrect roof reinforcement assembly may have been installed.
Safety risk: The incorrect roof reinforcement may decrease the roof's structural integrity or impact deployment of the side curtain air bags, increasing the risk of injury in the event of a crash.
Remedy: Dealers will be replace the roof reinforcement, free of charge. Owner notification letters were mailed November 19, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 51H5.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.