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Tesla Boombox sound may hide pedestrian warning noise

NHTSA campaign 22V063000 · Reported 2022-02-04 · Tesla, Inc.

low How serious is it? About this label

The main danger is to people walking near your car rather than to you, and the notice does not restrict driving, so the vehicle is safe to keep using.

What's wrong, in plain English

These vehicles have a Boombox feature that plays sounds through a speaker on the outside of the car, and it can play while the car is moving. Electric cars are required to make a warning noise at low speed so people walking nearby can hear them coming. Boombox sounds can cover up that warning noise, which is why the vehicle does not meet the federal rule. Tesla fixes this with a free software update sent to the car.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your car is included. 2. Accept the free over-the-air software update when your car offers it — no dealer visit is needed. 3. If you have questions, call Tesla at 1-877-798-3752 and ask about recall 22V-235, which replaced this one.

Affected vehicles (7)

Who to contact

Tesla — official Tesla recall lookup

Customer service: 1-877-798-3752

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
ELECTRICAL SYSTEM:SOFTWARE
Summary
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model S, Model X, Model Y, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Safety risk
Pedestrians may be unaware of an approaching vehicle if the PWS sounds are obscured, increasing the risk of a crash.
Remedy
Tesla will perform an over-the-air (OTA) software update that will disable the Boombox functionality when the vehicle is in Drive, Neutral and Reverse modes, free of charge. Owner notification letters are expected to be mailed April 5, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-003. Note: This recall has been superseded by Recall 22V-235. Tesla's number for the new recall is SB-22-00-003. (over-the-air software update)

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.