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Tesla backup camera image may be delayed in reverse

NHTSA campaign 22V169000 · Reported 2022-03-18 · Tesla, Inc.

medium How serious is it? About this label

Moderate — a delayed camera image mainly raises the risk of backing into a person or object, and the notice does not tell owners to stop driving.

What's wrong, in plain English

When you shift into reverse, the picture from the backup camera may not appear on the screen right away. On these vehicles the image can be delayed instead of showing immediately, so for a moment you cannot see what is behind you. Anything low or close behind the car — a child, a pet, a post — may not be visible during that delay. The vehicles do not meet the federal rear visibility standard. Tesla fixes this with a software update sent to the car.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is covered, or call Tesla at 1-877-798-3752 and reference SB-22-00-004.
2. Make sure your car is connected to Wi-Fi and accept the free over-the-air software update when it appears; contact Tesla service if it does not install.
3. Until the update is installed, check your mirrors and look over your shoulder before backing up.

Affected vehicles (3)

Who to contact

Tesla — official Tesla recall lookup

Customer service: 1-877-798-3752

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
BACK OVER PREVENTION:DISPLAY FUNCTION
Summary
Tesla, Inc. (Tesla) is recalling certain 2018-2019 Model S, Model X, and 2017-2020 Model 3 vehicles equipped with Autopilot Computer 2.5 and operating certain firmware releases. The rearview image may not immediately display when the vehicle begins to reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk
A delayed rearview camera image reduces the driver's rear view, increasing the risk of a crash.
Remedy
Tesla will perform an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed May 17, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-004. (over-the-air software update)

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.