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Tesla Boombox sound can drown out pedestrian warning tone

NHTSA campaign 22V235000 · Reported 2022-04-12 · Tesla, Inc.

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Pedestrians may be unaware of an approaching vehicle if the PWS sounds are obscured, increasing the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

These vehicles have a "Boombox" feature that plays sounds through an outside speaker. The problem is that it can play while the car is moving, drowning out the quiet electric car's required warning sound that alerts people walking nearby. Someone on foot may not hear the car coming. Tesla is fixing this with a software update sent over the air, which turns Boombox off whenever the car is in drive, neutral, or reverse, including Summon.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your car is covered. 2. Keep your Tesla connected to Wi-Fi and install the over-the-air software update when it appears on the touchscreen — it is free. 3. If the update does not arrive, contact Tesla customer service at 1-877-798-3752 and reference recall SB-22-00-003.

Affected vehicles (7)

Who to contact

Tesla — official Tesla recall lookup

Customer service: 1-877-798-3752

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
ELECTRICAL SYSTEM:SOFTWARE
Summary
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y, Model X, Model S, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Safety risk
Pedestrians may be unaware of an approaching vehicle if the PWS sounds are obscured, increasing the risk of a crash.
Remedy
Tesla will perform an over-the-air (OTA) software update that will disable the Boombox functionality when the vehicle is in Drive, Neutral and Reverse modes, including Summon and Smart Summon, free of charge. Owner notification letters were mailed June 6, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-003. Note: This recall supersedes recall 22V-063. Vehicles configured with Summon or Smart Summon and already remedied under 22V-063 will need to have the new remedy software installed. (over-the-air software update)

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.