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Tesla Boombox sounds can drown out pedestrian warning noise

NHTSA campaign 22V235000 · Reported Apr 12, 2022 · Tesla, Inc.

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People on foot near the vehicle may not realize it is coming, which raises the chance of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number22V235000
Reported to NHTSAApr 12, 2022
ManufacturerTesla, Inc.
Part affectedElectrical System:software
Vehicles covered7 model/year combinations, model years 2018–2022
Do-not-drive advisoryNo
Park-outside advisoryNo
RepairFree at any franchised dealer; this one can be delivered as an over-the-air software update

What's wrong, in plain English

Tesla is recalling certain Model S, Model X, Model 3 and Model Y vehicles over the Boombox feature. Boombox can play sounds through a speaker on the outside of the car while the car is moving. Those sounds may cover up the warning noise the car makes so people walking nearby can hear it approaching. Because of this, the vehicles do not meet the federal rule on minimum sound for electric and hybrid vehicles.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your vehicle is included.
2. Contact Tesla customer service at 1-877-798-3752 if you have questions about the recall.
3. The fix is a free software update sent to the car over the air that turns Boombox off while the car is in Drive, Neutral or Reverse, including Summon and Smart Summon.
Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 22V235000. More in how recalls work.

Affected vehicles (7)

Who to contact

Tesla — official Tesla recall lookup

Customer service: 1-877-798-3752

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Other Tesla Model 3 recalls

All 35 Model 3 recalls

Official notice

Component
ELECTRICAL SYSTEM:SOFTWARE
Summary
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y, Model X, Model S, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Safety risk
Pedestrians may be unaware of an approaching vehicle if the PWS sounds are obscured, increasing the risk of a crash.
Remedy
Tesla will perform an over-the-air (OTA) software update that will disable the Boombox functionality when the vehicle is in Drive, Neutral and Reverse modes, including Summon and Smart Summon, free of charge. Owner notification letters were mailed June 6, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-003. Note: This recall supersedes recall 22V-063. Vehicles configured with Summon or Smart Summon and already remedied under 22V-063 will need to have the new remedy software installed. (over-the-air software update)

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.