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Hyundai vehicles may suddenly lose all drive power

NHTSA campaign 22V746000 · Reported 2022-10-06 · Hyundai Motor America

high How serious is it? About this label

Losing all power while driving, especially in traffic or at highway speed, is a serious crash risk, though the notice does not tell owners to stop driving.

What's wrong, in plain English

Certain Hyundai Santa Fe, Sonata, Veloster N, Santa Cruz, Elantra N and Kona N vehicles have a problem with the transmission's oil pump. Normally, if the pump fails, the car drops into a backup mode that still lets you limp along. On these vehicles that backup mode may not work properly, and the car can lose drive power completely — meaning it stops pulling and you can no longer accelerate. Dealers will inspect and, if needed, replace the transmission and update its software free of charge.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to see if your vehicle is covered. 2. Contact your Hyundai dealer or Hyundai customer service at 1-855-371-9460 and mention recall 236. 3. Schedule the inspection and repair — it is free.

Affected vehicles (9)

Who to contact

Hyundai — official Hyundai recall lookup

Customer service: 1-855-371-9460

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
POWER TRAIN:AUTOMATIC TRANSMISSION
Summary
Hyundai Motor Company (Hyundai) is recalling certain 2021-2022 Santa Fe, Sonata, Veloster N, 2022 Santa Cruz, Elantra N, and Kona N vehicles. The vehicle's "fail-safe" limited-mobility drive mode may be impaired, when prompted by a transmission oil pump malfunction, which can result in a complete loss of drive power.
Safety risk
Loss of drive power increases the risk of a crash.
Remedy
Dealers will inspect and replace the transmission, as necessary. Dealers will also update the transmission control unit software. All repairs will be performed free of charge. Owner notification letters were mailed January 10, 2023. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 236.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.