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Cadillac XT4 backup camera image may go blank

NHTSA campaign 22V868000 · Reported 2022-11-23 · General Motors, LLC

medium How serious is it? About this label

Failure of the rearview camera image to display can reduce the driver's rear visibility, increasing the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

Certain 2019-2020 Cadillac XT4 vehicles with the optional Surround Vision feature have a video module that can lose its connection to the rearview camera. When that happens, the backup camera picture does not show up on the screen, so you cannot see what is behind the vehicle when you shift into reverse. Dealers will update the module's software, or replace the module if the update is not enough, at no charge to the owner.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your vehicle is included in recall 22V868000.
2. Contact your Cadillac dealer, or Cadillac customer service at 1-800-458-8006 (GM recall number N222373320), to schedule service.
3. Have the dealer update or replace the video processing module — the repair is free.

Affected vehicles (2)

2019 Cadillac XT4
2020 Cadillac XT4

Who to contact

Cadillac — official Cadillac recall lookup

Customer service: 1-800-458-8006

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Cadillac backup camera recalls: why does the rear view disappear? · all 3 Cadillac recalls in this area

Official notice

Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary: General Motors, LLC (GM) is recalling certain 2019-2020 Cadillac XT4 vehicles equipped with the optional Surround Vision feature. The video processing module (VPM) may lose communication with the rearview camera, causing a loss of the rearview camera image.
Safety risk: Failure of the rearview camera image to display can reduce the driver's rear visibility, increasing the risk of a crash.
Remedy: Dealers will update the VPM software or replace the VPM, as necessary, free of charge. An interim owner notification letter informing owners of the safety defect was mailed January 17, 2023. Owner notification letters were mailed February 3, 2023. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is N222373320. .

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.