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Cadillac XT4 rearview camera image may go blank

NHTSA campaign 22V868000 · Reported Nov 23, 2022 · General Motors, LLC

medium How serious is it? About this label

If the rearview camera image does not display, the driver can see less of what is behind the vehicle, which increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	22V868000
Reported to NHTSA	Nov 23, 2022
Manufacturer	General Motors, LLC
Part affected	Back Over Prevention: Sensing System: Camera
Vehicles covered	2 model/year combinations, model years 2019–2020
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

General Motors is recalling certain Cadillac XT4 SUVs that have the optional Surround Vision feature. The video processing module may lose its connection with the rearview camera, and the camera image is then lost. Dealers will update the module's software, or replace the module if needed.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your XT4 is included. 2. Contact a Cadillac dealer to schedule the repair, or call Cadillac customer service at 1-800-458-8006 (GM recall number N222373320). 3. The repair is free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 22V868000. More in how recalls work.

Affected vehicles (2)

2019 Cadillac XT4
2020 Cadillac XT4

Who to contact

Cadillac — official Cadillac recall lookup

Customer service: 1-800-458-8006

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Cadillac Rearview Camera Problems: Blank Images, Gray Screens and Failures · all 3 Cadillac recalls in this area

Other Cadillac XT4 recalls

Oct 24, 2024Cadillac XT4 dashboard cover may block passenger airbaghigh
Aug 1, 2024Cadillac XT4 and Malibu Wrong Owner's Manuallow
May 19, 2022GM Vehicles: Driver's Seat Weld May Failhigh
Aug 20, 2021Chevrolet Malibu and Cadillac XT4 Loose Seat Belthigh
Feb 25, 2021GM Vehicles Recalled for Over-Cured Tire Failure Riskcritical
Oct 29, 2020GM transmission bolts missing, leak and fire riskcritical

All 8 XT4 recalls

Official notice

Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary: General Motors, LLC (GM) is recalling certain 2019-2020 Cadillac XT4 vehicles equipped with the optional Surround Vision feature. The video processing module (VPM) may lose communication with the rearview camera, causing a loss of the rearview camera image.
Safety risk: Failure of the rearview camera image to display can reduce the driver's rear visibility, increasing the risk of a crash.
Remedy: Dealers will update the VPM software or replace the VPM, as necessary, free of charge. An interim owner notification letter informing owners of the safety defect was mailed January 17, 2023. Owner notification letters were mailed February 3, 2023. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is N222373320. .

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.