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Cadillac XT4 and Chevrolet Malibu came with wrong owner's manual

NHTSA campaign 24V575000 · Reported 2024-08-01 · General Motors, LLC

low How serious is it? About this label

The wrong information could lead to improper use of the vehicle and a crash or injury, but the notice does not tell owners to stop driving.

What's wrong, in plain English

Some 2024 Cadillac XT4 and Chevrolet Malibu vehicles were delivered with the wrong owner's manual in the glove box. The manual belongs to a different vehicle, so the information in it about how your car works — including safety details such as child seat anchors — may not be correct. Following wrong instructions could lead you to use the vehicle improperly. Because of this, the vehicles do not meet the federal rule for child restraint anchorage systems. A dealer will hand you the correct manual for free.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your vehicle is included. 2. Contact your dealer, or Cadillac at 1-800-458-8006 or Chevrolet at 1-800-222-1020, about recall N242454040. 3. Pick up the correct owner's manual — it is provided free of charge.

Affected vehicles (2)

Who to contact

Cadillac — official Cadillac recall lookup

Customer service: 1-800-458-8006

Chevrolet — official Chevrolet recall lookup

Customer service: 1-800-222-1020

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Summary
General Motors, LLC (GM) is recalling certain 2024 Cadillac XT4 and Chevrolet Malibu vehicles. The vehicles may have the wrong owner's manual in the glove box. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
Safety risk
The wrong owner's manual may contain inaccurate information about vehicle functions and other safety relevant information, which could lead to improper operation of the vehicle and increase the risk of a crash or injury.
Remedy
Dealers will provide owners with the correct manual, free of charge. Owner notification letters were mailed August 26, 2024. Owners may contact Cadillac's customer service at 1-800-458-8006 and Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N242454040.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.