Chevrolet Malibu and Cadillac XT4 rear seat belt fasteners loose

NHTSA campaign 21V649000 · Reported 2021-08-20 · General Motors, LLC

medium How serious is it? About this label

Moderate: the car drives normally and the problem only matters in a crash, but a rear belt that is not secured could fail to protect a passenger, so have it inspected soon.

What's wrong, in plain English

GM found that the bolts holding the rear seat belt retractors — the part that lets the belt pull out and wind back in — may be loose or missing. If a retractor is not fastened properly, the rear seat belt may not hold a passenger the way it should in a crash. You cannot tell this is happening just by looking at or using the belt. A dealer will inspect the rear seat belts and tighten the fasteners if needed.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your vehicle is included.
2. Call your Chevrolet dealer (1-800-222-1020) or Cadillac dealer (1-800-458-8006) and ask for recall N212333380 (NHTSA 21V649000).
3. Have the dealer inspect and tighten the rear seat belt retractors at no charge.

Affected vehicles (7)

2018 Chevrolet Malibu
2019 Cadillac XT4
2019 Chevrolet Malibu
2020 Cadillac XT4
2020 Chevrolet Malibu
2021 Cadillac XT4
2021 Chevrolet Malibu

Who to contact

Cadillac — official Cadillac recall lookup

Customer service: 1-800-458-8006

Chevrolet — official Chevrolet recall lookup

Customer service: 1-800-222-1020

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Why do Cadillac seat belts keep getting recalled for loose hardware? · all 7 Cadillac recalls in this area
Chevrolet seat belt recalls: loose bolts, stuck belts, third-row failures · all 15 Chevrolet recalls in this area

Official notice

Component: SEAT BELTS:CRITICAL FASTENERS
Summary: General Motors, LLC (GM) is recalling certain 2016-2021 Chevrolet Malibu and 2019-2021 Cadillac XT4 vehicles. The rear seat belt retractors may be improperly secured with loose or missing fasteners.
Safety risk: An improperly secured seat belt retractor may not function properly in a crash, increasing the risk of injury.
Remedy: Dealers will inspect and tighten the rear seat belt retractors, as necessary, free of charge. Owner notification letters were mailed on September 17, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020 and Cadillac customer service at 1-800-458-8006. GM's number for this recall is N212333380.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.