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Nissan Ariya steering wheel bolt may be loose or missing

NHTSA campaign 23V131000 · Reported 2023-02-28 · Nissan North America, Inc.

critical How serious is it? About this label

This is very serious — a steering wheel that detaches means a sudden total loss of steering, and Nissan says that if the wheel feels loose you should not drive the car but have it towed to a dealer for immediate repair.

What's wrong, in plain English

On some 2023 Nissan Ariya vehicles, the bolt that holds the steering wheel onto the steering column may have been tightened incorrectly or never installed. If that bolt is loose or missing, the steering wheel can come off the column while you are driving, and you would have no way to steer. Nissan says to gently rock the steering wheel forward and back with your hands to check whether it feels loose. Dealers replace the bolt free.

What you should do

1. Gently rock the steering wheel forward and back; if it feels loose, stop driving and arrange for the dealer to transport the car. 2. Check your VIN at nhtsa.gov/recalls and call Nissan at 1-800-867-7669 about recall PC956. 3. Have the dealer replace the steering wheel bolt — it is free.

Affected vehicles (1)

2023 Nissan Ariya

Who to contact

Nissan — official Nissan recall lookup

Customer service: 1-800-867-7669

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Nissan steering recalls: tie rods, steering bolts, and lost power assist · all 8 Nissan recalls in this area

Official notice

Component: STEERING:CRITICAL FASTENERS
Summary: Nissan North America, Inc. (Nissan) is recalling certain 2023 Ariya vehicles. The steering wheel bolt may have been tightened incorrectly or not installed.
Safety risk: A steering wheel with a loose or missing bolt can detach from the steering column, causing a loss of steering control, increasing the risk of a crash.
Remedy: Owners are advised to contact their dealer for transport and immediate repair if the steering wheel feels loose when gently rocking the wheel forward and back with their hands. Dealers will replace the steering wheel bolt, free of charge. Nissan began notifying owners on March 2, 2023 via phone and will follow up with owner notification letters beginning on March 30, 2023. Owners may contact Nissan's customer service at 1-800-867-7669. Nissan's number for this recall is PC956.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.