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Nissan Ariya Software Error May Cut Power

NHTSA campaign 24V560000 · Reported Jul 25, 2024 · Nissan North America, Inc.

high How serious is it? About this label

An unexpected loss of drive power increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	24V560000
Reported to NHTSA	Jul 25, 2024
Manufacturer	Nissan North America, Inc.
Part affected	Electrical System:propulsion System:inverter
Vehicles covered	1 model/year combination, model years 2023
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Some Nissan Ariya electric vehicles have software that helps control the electric drive system, and this software may sometimes incorrectly detect a problem that isn't actually there. When that happens, the software can shut down the vehicle's electric drive system. This shutdown causes the vehicle to lose the power it needs to keep moving while it is being driven.

What you should do

1. Check your VIN at nhtsa.gov/recalls. 2. Contact a Nissan dealer, or call Nissan customer service at 1-800-867-7669. 3. Dealers will update the vehicle's software if necessary, free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 24V560000. More in how recalls work.

Affected vehicles (1)

2023 Nissan Ariya

Who to contact

Nissan — official Nissan recall lookup

Customer service: 1-800-867-7669

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Nissan Electrical Recalls Cover Power Loss, Wiring, and Battery Overheating · all 11 Nissan recalls in this area

Other Nissan Ariya recalls

Jun 3, 2024Nissan Ariya motor may lose drive powercritical
Sep 28, 2023Nissan Ariya Software May Cut Drive Powerhigh
Feb 28, 2023Nissan Ariya Steering Wheel Bolt May Loosen Or Detachcritical

Official notice

Component: ELECTRICAL SYSTEM:PROPULSION SYSTEM:INVERTER
Summary: Nissan North America, Inc. (Nissan) is recalling certain 2023 Ariya vehicles. The inverter software may misdiagnose an error, which can shut down the EV system, resulting in a loss of drive power.
Safety risk: An unexpected loss of drive power increases the risk of a crash.
Remedy: Dealers will inspect the vehicle's inverter software version and update the software, if necessary, free of charge. Owner notification letters were mailed September 12, 2024. Owners may contact Nissan's customer service at 1-800-867-7669. Nissan's number for this recall is R24A8.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.