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Nissan Ariya motor may lose drive power

NHTSA campaign 24V391000 · Reported Jun 3, 2024 · Nissan North America, Inc.

critical How serious is it? About this label

An unexpected loss of drive power while driving increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	24V391000
Reported to NHTSA	Jun 3, 2024
Manufacturer	Nissan North America, Inc.
Part affected	Electrical System:propulsion System:traction Motor
Vehicles covered	1 model/year combination, model years 2023
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

On certain Ariya vehicles, O-rings inside the electric front traction motor may have been damaged when the vehicle was assembled. This can cause the motor to leak oil internally and lead to an unexpected loss of the power that drives the wheels. Losing drive power unexpectedly while driving raises the risk of a crash. Dealers will replace the front traction motor assembly at no cost to the owner.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is included. 2. Contact a Nissan dealer or Nissan customer service at 1-800-867-7669 to schedule the repair. 3. The repair is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 24V391000. More in how recalls work.

Affected vehicles (1)

2023 Nissan Ariya

Who to contact

Nissan — official Nissan recall lookup

Customer service: 1-800-867-7669

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Nissan Electrical Recalls Cover Power Loss, Wiring, and Battery Overheating · all 11 Nissan recalls in this area

Other Nissan Ariya recalls

Jul 25, 2024Nissan Ariya Software Error May Cut Powerhigh
Sep 28, 2023Nissan Ariya Software May Cut Drive Powerhigh
Feb 28, 2023Nissan Ariya Steering Wheel Bolt May Loosen Or Detachcritical

Official notice

Component: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION MOTOR
Summary: Nissan North America, Inc. (Nissan) is recalling certain 2023 Ariya vehicles. O-rings inside the electric front traction motor may have been damaged during assembly, which can result in an internal oil leak and an unexpected loss of drive power.
Safety risk: An unexpected loss of drive power increases the risk of a crash.
Remedy: Dealers will replace the front traction motor assembly, free of charge. Owner notification letters were mailed July 26, 2024. Owners may contact Nissan's customer service at 1-800-867-7669. Nissan's number for this recall is R24A3.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.