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Ford Bronco backup camera image stays on screen too long

NHTSA campaign 23V165000 · Reported 2023-03-10 · Ford Motor Company

A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver, increasing the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

Some Ford Broncos with the 8-inch SYNC screen keep showing the backup camera picture even after you shift out of reverse. These vehicles were already repaired once under an earlier recall, and the problem came back. A camera view that lingers on the screen while you are driving forward can pull your eyes off the road. The fix is a software update for the SYNC system, done at a dealer or sent to your Bronco over the air.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your Bronco is included. 2. Watch for the over-the-air software update on your screen, or contact your dealer or Ford customer service at 1-866-436-7332 (recall 23C05). 3. Have the SYNC software updated — either way, it is free.

Affected vehicles (2)

2021 Ford Bronco
2022 Ford Bronco

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ford backup camera recalls: why the rear image goes blank · all 34 Ford recalls in this area

Official notice

Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary: Ford Motor Company (Ford) is recalling certain 2021-2022 Bronco vehicles equipped with 8-inch SYNC infotainment screens that were previously remedied under recall 22V-825. The rearview camera image may still be displayed after a backing event has ended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk: A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver, increasing the risk of a crash.
Remedy: The SYNC module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed on March 28, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C05. (over-the-air software update)

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.