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Volkswagen Atlas and Cross Sport passenger airbag may shut off

NHTSA campaign 23V215000 · Reported 2023-03-29 · Volkswagen Group of America, Inc.

high How serious is it? About this label

The car drives normally and the notice does not tell owners to stop driving, but a front passenger could be seriously hurt in a crash with no airbag, so get it repaired soon.

What's wrong, in plain English

Your Atlas has a sensor mat in the front passenger seat that tells the car whether someone is sitting there. A wiring fault in that system can make the car think the seat is empty and shut off the front passenger airbag even when a person is in the seat. If you crash, that airbag would not inflate to protect them. Dealers will replace the sensor mat and its wiring at no cost to you.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your Atlas is included.
2. Contact a Volkswagen dealer about recall 69FB, or call VW at 1-800-893-5298.
3. Have the sensor mat and wiring replaced — the repair is free.

Affected vehicles (5)

Who to contact

Volkswagen — official Volkswagen recall lookup

Customer service: 1-800-893-5298

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
Safety risk
A deactivated passenger air bag increases the risk of injury during a crash.
Remedy
Dealers will replace the PODS sensor mat and wiring harness, free of charge. Owner notification letters were mailed on March 22, 2024. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 69FB.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.