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Ford and Lincoln manuals missing head restraint instructions
low How serious is it? About this label
The notice says that without instructions the head restraints may be improperly adjusted, which increases the risk of injury in a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 23V420000 |
|---|---|
| Reported to NHTSA | Jun 9, 2023 |
| Manufacturer | Ford Motor Company |
| Part affected | Equipment:other:owners/service/other Manual |
| Vehicles covered | 27 model/year combinations, model years 2018–2023 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
Ford is recalling certain 2018 through 2023 Expedition and Lincoln Navigator vehicles with third-row seats, along with 2019 through 2023 F-250, F-350, F-450 and F-550 Super Duty SuperCab trucks. The owner's manual for these vehicles is missing the instructions for adjusting and removing some of the head restraints, also called headrests. Because of that, these vehicles do not meet the federal standard covering head restraints.
What you should do
2. Ford is mailing owners an owner's manual addendum explaining how to adjust and remove the center-seat head restraints; if you have not received it, call Ford customer service at 1-866-436-7332 and give them recall number 23C20.
3. The addendum is free of charge.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 23V420000. More in how recalls work.
Affected vehicles (27)
Show all 27 vehicles
Who to contact
Ford — official Ford recall lookup
Customer service: 1-866-436-7332
Lincoln — official Lincoln recall lookup
Customer service: 1-866-436-7332
The bigger picture
- Ford Equipment Recalls Cover Block Heaters, Cameras, and Labels · all 16 Ford recalls in this area
- Lincoln Equipment Recalls Cover Block Heaters and Missing Safety Information · all 3 Lincoln recalls in this area
Other Ford Expedition recalls
- Sep 22, 2026Ford Expedition and Super Duty Trucks: Headlight Failuremedium
- Jun 24, 2026Ford, Lincoln SUVs: Transmission Park System May Failhigh
- Jun 9, 2026Ford Expedition: Center Console May Have Sharp Edgesmedium
- May 27, 2026Ford Expedition, Lincoln Navigator Seat Belt May Lockhigh
- Mar 31, 2026Ford, Lincoln Windshield Wiper Arms May Breakmedium
- Feb 20, 2026Ford and Lincoln Trailer Brake and Light Failurehigh
Official notice
- Component
- EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
- Summary
- Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
- Safety risk
- Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.
- Remedy
- Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.