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Mazda3 and CX-3 Rearview Camera May Malfunction

NHTSA campaign 23V487000 · Reported Jul 14, 2023 · Mazda North American Operations

high How serious is it? About this label

A rearview camera that doesn't work properly reduces how well you can see behind the vehicle, which increases the risk of a crash or injury. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	23V487000
Reported to NHTSA	Jul 14, 2023
Manufacturer	Mazda North American Operations
Part affected	Back Over Prevention: Sensing System: Camera
Vehicles covered	5 model/year combinations, model years 2018–2021
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Certain 2014 to 2018 Mazda3 and 2016 to 2021 CX-3 vehicles may have a rearview camera that does not display properly. Instead of showing a clear picture, the camera image can flicker or appear distorted. This means the picture you see when using the rearview camera may not be reliable or clear, which can make it harder to see what the camera is supposed to show you behind the vehicle.

What you should do

1. Check your VIN at nhtsa.gov/recalls.
2. Contact your dealer to schedule an inspection and repair (Mazda customer service: 1-800-222-5500, option 6).
3. The repair is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 23V487000. More in how recalls work.

Affected vehicles (5)

2018 Mazda CX-3
2018 Mazda MAZDA3
2019 Mazda CX-3
2020 Mazda CX-3
2021 Mazda CX-3

Who to contact

Mazda — official Mazda recall lookup

Customer service: 1-800-222-5500

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Other Mazda MAZDA3 recalls

May 29, 2025Mazda3 and CX-30 Air Bags May Not Deployhigh
Sep 3, 2024Mazda Camera Fault May Disable Safety Systemshigh
Oct 26, 2023Mazda3 Backup Camera Display May Go Blankmedium
Nov 12, 2021Mazda Fuel Pump May Fail and Stall Enginehigh
Feb 22, 2021Mazda3 and CX-30 Tire Valves May Leak Aircritical
Jun 12, 2020Mazda CX-30/Mazda3 Front Brake Caliper Bolts Loosehigh

All 15 MAZDA3 recalls

Official notice

Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary: Mazda North American Operations (Mazda) is recalling certain 2014-2018 Mazda3 and 2016-2021 CX-3 vehicles. The rearview camera image may not display properly by showing a flickering or distorted image.
Safety risk: A rearview camera that does not display properly can reduce the driver's rear view, increasing the risk of a crash or injury.
Remedy: Dealers will inspect and replace the rearview camera, as necessary. In addition, dealers will install a wiring harness fastening seal. All repairs will be performed free of charge. Interim notification letters, notifying owners of the safety risk, were mailed September 13, 2023. Final owner letters for affected models and model years in the states of CT, MA, MD, NJ, NY, PA and VA were mailed August 14, 2024. The remaining owner notification letters will be mailed at a future date, anticipated on or before May 1, 2025. Owners may contact Mazda customer service at 1-800-222-5500, Option 6. Mazda's number for this recall is 6023G.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.