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Mazda3 and CX-3 rearview camera image may flicker

NHTSA campaign 23V487000 · Reported 2023-07-14 · Mazda North American Operations

medium How serious is it? About this label

Moderately serious: a poor camera image cuts down your rear view and raises the chance of a crash or injury, but the notice does not say to stop driving — just turn and look behind you while backing up until it is fixed.

What's wrong, in plain English

The picture from the backup camera can flicker or look distorted, so the screen may not give you a clear view of what is behind you when you reverse. Your dealer will check the camera and replace it if needed, and will also add a seal that holds the wiring in place. The work is free. Mazda sent a first warning letter in September 2023, and has been mailing final repair letters state by state since August 2024.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your Mazda3 or CX-3 is covered.
2. Contact your Mazda dealer, or Mazda customer service at 1-800-222-5500 (Option 6), and mention recall 6023G.
3. Book the camera inspection and wiring seal installation — it is free of charge.

Affected vehicles (5)

2018 Mazda CX-3
2018 Mazda MAZDA3
2019 Mazda CX-3
2020 Mazda CX-3
2021 Mazda CX-3

Who to contact

Mazda — official Mazda recall lookup

Customer service: 1-800-222-5500

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Official notice

Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary: Mazda North American Operations (Mazda) is recalling certain 2014-2018 Mazda3 and 2016-2021 CX-3 vehicles. The rearview camera image may not display properly by showing a flickering or distorted image.
Safety risk: A rearview camera that does not display properly can reduce the driver's rear view, increasing the risk of a crash or injury.
Remedy: Dealers will inspect and replace the rearview camera, as necessary. In addition, dealers will install a wiring harness fastening seal. All repairs will be performed free of charge. Interim notification letters, notifying owners of the safety risk, were mailed September 13, 2023. Final owner letters for affected models and model years in the states of CT, MA, MD, NJ, NY, PA and VA were mailed August 14, 2024. The remaining owner notification letters will be mailed at a future date, anticipated on or before May 1, 2025. Owners may contact Mazda customer service at 1-800-222-5500, Option 6. Mazda's number for this recall is 6023G.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.