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Mazda3 and CX-90 camera views may not display

NHTSA campaign 23V718000 · Reported 2023-10-26 · Mazda North American Operations

medium How serious is it? About this label

Moderate — the notice places no driving restrictions on the car, but until it's updated, turn and look and use your mirrors instead of trusting the screen when backing up.

What's wrong, in plain English

A software bug in certain 2024 Mazda3 and CX-90 vehicles can keep the camera views from showing up on the center display — the backup camera, and in some cases the front and side views too. When the screen stays blank, you lose the view of what's around and behind the car that you'd normally rely on while reversing or parking. Mazda dealers reload the camera module's software at no cost to you.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see whether your vehicle is affected.
2. Contact your Mazda dealer or customer service at 1-800-222-5500, Option 6, about recall 6223J.
3. Have the camera display software updated — the repair is free.

Affected vehicles (1)

2024 Mazda MAZDA3

Who to contact

Mazda — official Mazda recall lookup

Customer service: 1-800-222-5500

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Official notice

Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary: Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 and MAZDA3 vehicles. Due to a software error, the rearview, front, and/or side camera images may not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk: A camera that does not display an image can reduce the driver's view, increasing the risk of a crash or injury.
Remedy: Dealers will update the view monitor control module software, free of charge. Owner notification letters were mailed December 20, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 6223J.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.