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Mazda3 Backup Camera Display May Go Blank

NHTSA campaign 23V718000 · Reported Oct 26, 2023 · Mazda North American Operations

medium How serious is it? About this label

A camera that doesn't show an image gives the driver a reduced view around the vehicle, increasing the risk of a crash or injury. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	23V718000
Reported to NHTSA	Oct 26, 2023
Manufacturer	Mazda North American Operations
Part affected	Back Over Prevention: Sensing System: Camera
Vehicles covered	1 model/year combination, model years 2024
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Mazda is recalling certain 2024 CX-90 and Mazda3 vehicles because a software error may cause the rearview, front, and/or side camera images to not appear on the display. This means the driver may lose the extra view these cameras normally provide. Dealers will update the view monitor control module software to fix the problem.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your vehicle is affected.
2. Contact Mazda customer service at 1-800-222-5500 Option 6 or your dealer to schedule the software update.
3. The repair is free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 23V718000. More in how recalls work.

Affected vehicles (1)

2024 Mazda MAZDA3

Who to contact

Mazda — official Mazda recall lookup

Customer service: 1-800-222-5500

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Other Mazda MAZDA3 recalls

May 29, 2025Mazda3 and CX-30 Air Bags May Not Deployhigh
Sep 3, 2024Mazda Camera Fault May Disable Safety Systemshigh
Jul 14, 2023Mazda3 and CX-3 Rearview Camera May Malfunctionhigh
Nov 12, 2021Mazda Fuel Pump May Fail and Stall Enginehigh
Feb 22, 2021Mazda3 and CX-30 Tire Valves May Leak Aircritical
Jun 12, 2020Mazda CX-30/Mazda3 Front Brake Caliper Bolts Loosehigh

All 15 MAZDA3 recalls

Official notice

Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary: Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 and MAZDA3 vehicles. Due to a software error, the rearview, front, and/or side camera images may not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk: A camera that does not display an image can reduce the driver's view, increasing the risk of a crash or injury.
Remedy: Dealers will update the view monitor control module software, free of charge. Owner notification letters were mailed December 20, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 6223J.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.