Car Recall Tracker

Home › Chevrolet › Silverado 3500 › 23V549000

Chevrolet Silverado and GMC Sierra HD can lose steering

NHTSA campaign 23V549000 · Reported 2023-08-03 · General Motors, LLC

critical How serious is it? About this label

Extremely serious — a complete loss of steering with no warning; GM does not formally tell owners to park the truck, but treat this as urgent and get it inspected right away.

What's wrong, in plain English

On these heavy duty Silverado and Sierra pickups, the shaft inside the steering gear can break and separate from the steering arm. If that happens, turning the steering wheel stops moving the front wheels and you lose steering control of the truck entirely. There is no warning beforehand, and it could happen at any speed. Dealers will inspect the steering gear and replace it if it is not right, at no cost. This is among the most serious kinds of defect.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your truck is affected.
2. Call a Chevrolet dealer at 1-800-222-1020 or GMC at 1-800-462-8782 (recall N232414720) and ask for the earliest appointment.
3. Have the steering gear inspected and replaced if needed — free of charge.

Affected vehicles (4)

Who to contact

Chevrolet — official Chevrolet recall lookup

Customer service: 1-800-222-1020

GMC — official GMC recall lookup

Customer service: 1-800-462-8782

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
STEERING
Summary
General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado 2500, 3500, and GMC Sierra 2500, 3500 vehicles. The steering gear shaft may fracture and disconnect from the steering arm.
Safety risk
A steering arm that disconnects may result in a total loss of steering control, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the steering gear, if necessary, free of charge. Owner notification letters were mailed September 22, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232414720.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.