Ford Bronco and Lincoln SUVs: backup camera may go blank

NHTSA campaign 23V598000 · Reported 2023-08-25 · Ford Motor Company

medium How serious is it? About this label

Loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

On these Ford and Lincoln vehicles, the backup camera may show nothing on the screen when you shift into reverse. Some models also have a 360-degree camera view that can go blank. Without the picture, you cannot see what is behind you on the screen, so you could back into a person, another car, or an object. Dealers will replace the backup camera and update the software and wiring if needed, all free of charge.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your vehicle is covered by recall 23V598000 (Ford's number 23S48).
2. Call your Ford or Lincoln dealer to schedule the free camera replacement; ask about parts availability, since Ford parts were expected in the second quarter of 2024.
3. Until it is fixed, turn and look behind you and use your mirrors every time you reverse.

Affected vehicles (9)

2018 Lincoln Navigator
2019 Lincoln Navigator
2020 Lincoln Aviator
2020 Lincoln Navigator
2021 Ford Bronco
2021 Lincoln Aviator
2021 Lincoln Navigator
2022 Lincoln Aviator
2023 Lincoln Aviator

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Lincoln — official Lincoln recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ford backup camera recalls: why the rear image goes blank · all 34 Ford recalls in this area
Why does my Lincoln backup camera screen go blank? · all 19 Lincoln recalls in this area

Official notice

Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary: Ford Motor Company (Ford) is recalling certain 2020-2023 Lincoln Aviator, 2018-2021 Lincoln Navigator, 2022-2023 Ford Transit, and 2021 Ford Bronco vehicles. The rearview camera, or 360-degree view camera if equipped, may not display a rearview image when the vehicle is placed in reverse.
Safety risk: Loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash.
Remedy: Dealers will replace the rearview camera, and update the software and wiring as necessary, free of charge. Owner notification letters were mailed November 20, 2023 to Lincoln owners. Ford vehicle owners notification letters were mailed March 4, 2024. Ford remedy parts are anticipated 2nd Quarter 2024. Ford's number for this recall is 23S48.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.