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Dodge Durango Pursuit shifter can slip out of gear

NHTSA campaign 23V640000 · Reported 2023-09-18 · Chrysler (FCA US, LLC)

high How serious is it? About this label

Losing drive power in traffic with no warning is serious and can cause a crash, so get the free boot replaced as soon as you can; the notice does not tell owners to stop driving in the meantime.

What's wrong, in plain English

Some 2023 Dodge Durango Pursuit police models have the gear shifter mounted on the dashboard instead of the console. The rubber boot around that shifter can rub against it and push it out of gear while you are driving. If that happens, the engine stops sending power to the wheels and the vehicle coasts, even though the motor is still running. Chrysler's fix is a new shifter boot, installed at the dealer at no cost.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your Durango is included in recall 94A.
2. Call a Dodge dealer, or FCA customer service at 1-800-853-1403, and book the shifter boot replacement.
3. Have the work done — the repair is free, and keep the paperwork for your records.

Affected vehicles (1)

2023 Dodge Durango

Who to contact

Dodge — official Dodge recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Will my Dodge stay in Park? Power train recalls explained · all 7 Dodge recalls in this area

Official notice

Component: POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
Summary: Chrysler (FCA US, LLC) is recalling certain 2023 Dodge Durango Pursuit vehicles equipped with an instrument panel mounted shifter. The shifter may experience an interference with the shifter boot and come out of gear while driving, which can result in a sudden loss of drive power.
Safety risk: A sudden loss of drive power can increase the risk of a crash.
Remedy: Dealers will replace the instrument panel mounted shifter boot, free of charge. Owner notification letters were mailed November 7, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 94A.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.