Home › Chrysler › Pacifica › 24V436000
Chrysler, Jeep, Ram Rearview Camera May Not Display
high How serious is it? About this label
A rearview camera image that doesn't display reduces the driver's view behind the vehicle, increasing the risk of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 24V436000 |
|---|---|
| Reported to NHTSA | Jun 13, 2024 |
| Manufacturer | Chrysler (FCA US, LLC) |
| Part affected | Back Over Prevention: Sensing System: Camera |
| Vehicles covered | 18 model/year combinations, model years 2021–2023 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer; this one can be delivered as an over-the-air software update |
What's wrong, in plain English
A software issue in the radio can prevent the rearview camera image from displaying on the screen. Because of this, these vehicles do not meet the requirements of the federal safety standard for rear visibility, FMVSS 111. To fix the problem, dealers will update the radio software, or the software update will be delivered over-the-air. This repair is free of charge for owners of the affected vehicles.
What you should do
2. Contact an FCA US dealer (Chrysler, Dodge, Jeep, or Ram), or call customer service at 1-800-853-1403.
3. The software update is free of charge.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 24V436000. More in how recalls work.
Affected vehicles (18)
Show all 18 vehicles
Who to contact
Chrysler — official Chrysler recall lookup
Customer service: 1-800-853-1403
Dodge — official Dodge recall lookup
Customer service: 1-800-853-1403
Jeep — official Jeep recall lookup
Customer service: 1-800-853-1403
RAM — official RAM recall lookup
Customer service: 1-800-853-1403
The bigger picture
- Chrysler Rearview Camera Recalls Cover Missing and Lingering Images · all 6 Chrysler recalls in this area
- Dodge Backup Camera and Pedestrian Warning Recalls Explained for Owners · all 9 Dodge recalls in this area
- Jeep Backup Camera Recalls Cover Missing and Lingering Images · all 11 Jeep recalls in this area
- Why Is My RAM Backup Camera Image Missing or Lingering? · all 12 RAM recalls in this area
Other Chrysler Pacifica recalls
- Sep 1, 2026Chrysler Pacifica Sensor Crack May Disable Stability Controlhigh
- Aug 13, 2026Chrysler Pacifica Rearview Camera May Not Displaymedium
- Jun 4, 2026Chrysler Pacifica Hybrid: Battery Pack Fire Riskcritical
- Jun 2, 2026Chrysler Pacifica, Voyager Seat Wiring May Disable Airbagshigh
- May 21, 2026Chrysler Pacifica rearview camera image may not displaymedium
- May 11, 2026Chrysler Pacifica Wheelchair Vans Recalled for Loose Restraintsmedium
Official notice
- Component
- BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- Summary
- Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- Safety risk
- A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
- Remedy
- Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B. (over-the-air software update)
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.