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Rivian R1T and R1S windshield defroster controls turned off

NHTSA campaign 23V783000 · Reported 2023-11-21 · Rivian Automotive, LLC

high How serious is it? About this label

Moderate: the notice does not tell owners to stop driving, but poor windshield visibility raises the risk of a crash, so avoid driving in fog, rain or cold until the update is installed.

What's wrong, in plain English

A software update sent to certain 2022-2023 Rivian R1T pickups and R1S SUVs may have switched off the controls for the windshield defroster and defogger. If those controls do not work, you cannot clear fog or ice off the windshield, so your view of the road ahead can get badly reduced while you are driving. Rivian has already sent out a free over-the-air software update that puts the defroster and defogger controls back in working order.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your Rivian is affected.
2. Make sure your vehicle is connected and accepts the free over-the-air software update.
3. If the defroster controls still do not work, call Rivian customer service at 1-888-748-4261 and mention recall FSAM-1331.

Affected vehicles (4)

Who to contact

Rivian — official Rivian recall lookup

Customer service: 1-888-748-4261

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Official notice

Component
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Summary
Rivian Automotive, LLC (Rivian) is recalling certain 2022-2023 R1T and R1S vehicles. A software update may have deactivated the defroster and defogger system controls.
Safety risk
The inability to operate the windshield defrosting and defogging system can decrease the driver's visibility, increasing the risk of a crash.
Remedy
Rivian has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed December 21, 2023. Owners may contact Rivian customer service at 1-888-748-4261. Rivian's number for this recall is FSAM-1331. (over-the-air software update)

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.