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Tesla Autosteer Controls May Not Prevent Driver Misuse

NHTSA campaign 23V838000 · Reported 2023-12-12 · Tesla, Inc.

medium How serious is it? About this label

In certain circumstances when Autosteer is engaged, and the driver does not maintain responsibility for vehicle operation and is unprepared to intervene as necessary or fails to recognize when Autosteer is canceled or not engaged, there may be an increased risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

Certain Tesla Model S, Model X, Model 3 and Model Y vehicles have Autosteer, a feature that helps steer the car but still requires the driver to stay in charge. Tesla says the on-screen controls and warnings for Autosteer are not clear or strong enough to keep drivers from misusing it, and a driver may not notice when Autosteer has shut off or was never turned on. Tesla fixes this with a free software update sent over the internet.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your Tesla is covered by recall 23V838000.
2. Keep your car connected to Wi-Fi and accept the free over-the-air software update when it appears on the screen; no dealer visit is needed.
3. If the update does not arrive, contact Tesla customer service at 1-877-798-3752 and mention recall SB-23-00-008.

Affected vehicles (8)

Who to contact

Tesla — official Tesla recall lookup

Customer service: 1-877-798-3752

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE
Summary
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Safety risk
In certain circumstances when Autosteer is engaged, and the driver does not maintain responsibility for vehicle operation and is unprepared to intervene as necessary or fails to recognize when Autosteer is canceled or not engaged, there may be an increased risk of a crash.
Remedy
Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 10, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-008. (over-the-air software update)

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.