Car Recall Tracker

Home › Tesla › Model 3 › 23V838000

Tesla Autosteer controls may allow driver misuse

NHTSA campaign 23V838000 · Reported Dec 12, 2023 · Tesla, Inc.

high How serious is it? About this label

If the driver does not stay responsible for driving and ready to take over, or does not notice that Autosteer has been canceled or was never on, the chance of a crash goes up. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number23V838000
Reported to NHTSADec 12, 2023
ManufacturerTesla, Inc.
Part affectedElectrical System:adas:autonomous/self Driving:software
Vehicles covered8 model/year combinations, model years 2018–2023
Do-not-drive advisoryNo
Park-outside advisoryNo
RepairFree at any franchised dealer; this one can be delivered as an over-the-air software update

What's wrong, in plain English

Tesla is recalling Model S, Model X, Model 3 and Model Y vehicles that have Autosteer, a driver-assistance feature that helps steer the car. Autosteer still requires the driver to stay in charge of driving and take over when needed. In certain situations, the way the feature's controls are presented may not be clear or noticeable enough to keep drivers from using Autosteer in ways it was not designed for, or to make clear when it is not on.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your vehicle is included.
2. Contact Tesla customer service at 1-877-798-3752 with questions; the fix is an over-the-air software update.
3. The repair is free.
Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 23V838000. More in how recalls work.

Affected vehicles (8)

Who to contact

Tesla — official Tesla recall lookup

Customer service: 1-877-798-3752

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Other Tesla Model 3 recalls

All 35 Model 3 recalls

Official notice

Component
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE
Summary
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Safety risk
In certain circumstances when Autosteer is engaged, and the driver does not maintain responsibility for vehicle operation and is unprepared to intervene as necessary or fails to recognize when Autosteer is canceled or not engaged, there may be an increased risk of a crash.
Remedy
Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 10, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-008. (over-the-air software update)

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.