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Kia EV9 and Niro EV may lose drive power

NHTSA campaign 24V271000 · Reported 2024-04-16 · Kia America, Inc.

critical How serious is it? About this label

Very serious, because power loss or a locked differential can happen suddenly at speed; the notice does not tell owners to stop driving, but this repair should not wait.

What's wrong, in plain English

Bolts inside the gear drive unit, the part that sends power from the electric motor to the wheels, may not have been tightened enough. If they loosen, the car can suddenly lose drive power while you are moving, or the unit can lock up, which would stop the wheels from turning freely. Either one could happen with no warning and lead to a crash. Dealers will replace the whole gear drive unit at no charge.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is included. 2. Call Kia at 1-800-333-4542 or your dealer and ask for recall SC308. 3. Have the gear drive unit replaced free of charge.

Affected vehicles (2)

Who to contact

Kia — official Kia recall lookup

Customer service: 1-800-333-4542

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
Summary
Kia America, Inc. (Kia) is recalling certain 2023 Niro EV and 2024 EV9 vehicles. The differential gear bolts in the gear drive unit may not be tightened properly, which can result in a loss of drive power or cause the differential to lock up.
Safety risk
A loss of drive power or differential lock up can increase the risk of a crash.
Remedy
Dealers will replace the gear drive unit, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC308.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.