Kia EV9 Instrument Screen Can Go Blank
medium How serious is it? About this label
Losing the speedometer and warning lights while driving can make it harder to notice a problem, raising the risk of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 24V757000 |
|---|---|
| Reported to NHTSA | Oct 10, 2024 |
| Manufacturer | Kia America, Inc. |
| Part affected | Electrical System: Instrument Cluster/panel |
| Vehicles covered | 2 model/year combinations, model years 2024–2025 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer; this one can be delivered as an over-the-air software update |
What's wrong, in plain English
Kia is recalling certain EV9 vehicles because of a software error. The instrument panel screen, which shows the speedometer, warning lights, and other important driving information, can fail and go blank while the vehicle is being driven. When this happens, the driver no longer has access to that safety information on the display.
What you should do
2. Contact a dealer, or call Kia Customer Service at 1-800-333-4542.
3. The software update, by dealer or over-the-air, is free.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 24V757000. More in how recalls work.
Affected vehicles (2)
Who to contact
Kia — official Kia recall lookup
Customer service: 1-800-333-4542
The bigger picture
- Kia Electrical System Recalls Involve Fires, Power Loss, and Displays · all 19 Kia recalls in this area
Other Kia EV9 recalls
- Aug 21, 2026Kia EV9 air bag may not detect a childhigh
- Jul 2, 2026Kia EV6, EV9 Battery Fire Riskcritical
- Jan 27, 2026Kia Instrument Panel Display May Failhigh
- Feb 24, 2025Kia EV9 Rear Drive Motor Weld Failure Riskhigh
- Dec 20, 2024Kia EV9 Missing Rear Seat Mounting Boltsmedium
- Sep 17, 2024Kia EV9 Remote Parking Assist Software Errormedium
Official notice
- Component
- ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- Summary
- Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. Due to a software error, the instrument panel screen may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
- Safety risk
- An instrument panel screen that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
- Remedy
- The instrument cluster software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed October 25, 2024. Owners may contact Kia Customer Service at 1-800-333-4542. Kia's number for this recall is SC326. (over-the-air software update)
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.