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Kia EV9 front passenger seat belt may not lock

NHTSA campaign 24V338000 · Reported 2024-05-14 · Kia America, Inc.

high How serious is it? About this label

Serious — the notice says a retractor that doesn't work right increases injury risk in a crash; you are not told to stop driving, but avoid putting a child seat or passenger in that front seat until it's repaired.

What's wrong, in plain English

The cover over the front passenger seat belt reel may not be fastened down correctly. That reel is what locks the belt in place — both the locking mode used to hold a child seat tight and the locking that grabs the belt in a sudden stop or crash. If it doesn't lock the way it should, the belt may not hold the person or child seat properly. Dealers will replace the whole front passenger belt assembly at no cost.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your 2024 EV9 is included in recall 24V338000 (Kia's number is SC312).
2. Call your Kia dealer or Kia customer service at 1-800-333-4542 to book the repair.
3. Have the front passenger seat belt assembly replaced — free of charge.

Affected vehicles (1)

2024 Kia EV9

Who to contact

Kia — official Kia recall lookup

Customer service: 1-800-333-4542

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Kia seat belt recalls: pretensioners, retractors and child seat problems · all 5 Kia recalls in this area

Official notice

Component: SEAT BELTS:FRONT:RETRACTOR
Summary: Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. The front passenger seat belt retractor cover may not be secured properly, which can cause the front passenger seat belt automatic locking retractor (ALR) and emergency locking retractor (ELR) to not operate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, "Occupant Crash Protection" and 209, "Seat Belt Assemblies."
Safety risk: A seat belt retractor that does not operate as intended increases the risk of injury in a crash.
Remedy: Dealers will replace the front passenger seat belt assembly, free of charge. Owner notification letters were mailed June 5, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC312.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.