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Volkswagen Atlas passenger airbag may switch off wrongly

NHTSA campaign 24V464000 · Reported 2024-06-20 · Volkswagen Group of America, Inc.

high How serious is it? About this label

A deactivated passenger air bag increases the risk of injury during a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

A sensor mat in the front passenger seat tells the car whether someone is sitting there. Wiring for that sensor can fault, and the car may then turn off the front passenger airbag even when an adult is in the seat. If a crash happens, that airbag would not inflate and the passenger could be hurt more badly. The dealer will replace the sensor mat and the wiring at no charge. Owner letters went out in stages between September 2024 and January 2025.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your Atlas is covered. 2. Call your Volkswagen dealer or customer service at 1-800-893-5298 (recall 69PZ) to schedule the free repair. 3. Have the sensor mat and wiring harness replaced at no cost.

Affected vehicles (9)

Who to contact

Volkswagen — official Volkswagen recall lookup

Customer service: 1-800-893-5298

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 Atlas and 2020-2024 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
Safety risk
A deactivated passenger air bag increases the risk of injury during a crash.
Remedy
Dealers will replace the PODS sensor mat and wiring harness, free of charge. Owner notification letters were mailed on September 30, 2024. Owner notification letters will be mailed in phases, on October 18, 2024, December 10, 2024, December 20, 2024, and January 17, 2025. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 69PZ.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.