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Polestar 3 backup camera image may not appear

NHTSA campaign 25V293000 · Reported 2025-05-07 · Polestar Automotive USA, Inc.

medium How serious is it? About this label

This raises the chance of backing into someone or something, but the vehicle is otherwise drivable and the notice does not ask owners to stop driving.

What's wrong, in plain English

On certain Polestar 3 vehicles, the backup camera picture may fail to show on the dashboard screen when you shift into reverse. Instead of seeing what is behind the vehicle, you may get no image at all. Without that view, it is harder to notice a child, a pet, or an object behind you while backing up. Federal safety rules require the camera image to display, so these vehicles do not meet that rule.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your car is affected. 2. Contact your Polestar dealer or Polestar customer service at 1-800-806-2504 about recall RP1057. 3. Get the free software update, either at the dealer or as an over-the-air update to your car.

Affected vehicles (1)

Who to contact

Polestar — official Polestar recall lookup

Customer service: 1-800-806-2504

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
BACK OVER PREVENTION:SOFTWARE
Summary
Polestar Automotive USA, Inc. (Polestar) is recalling certain Polestar 3 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk
A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy
The software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters are expected to be mailed June 24, 2025. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1057. (over-the-air software update)

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.