Home › Polestar › Polestar 3 › 24V940000
Polestar 3 May Suddenly Lose Drive Power
high How serious is it? About this label
A sudden loss of drive power increases the risk of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 24V940000 |
|---|---|
| Reported to NHTSA | Dec 18, 2024 |
| Manufacturer | Polestar Automotive USA, Inc. |
| Part affected | Electrical System:propulsion System |
| Vehicles covered | 1 model/year combination, model years 2025 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
On some Polestar 3 hybrid electric vehicles, changes in the 12-volt electrical system may damage a part called the High to Low Voltage Converter Module. A damaged module can cause the vehicle to suddenly lose drive power.
What you should do
Contact a Polestar dealer, or call Polestar customer service at 1-800-806-2504, to have the module replaced.
The replacement is free of charge.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 24V940000. More in how recalls work.
Affected vehicles (1)
Who to contact
Polestar — official Polestar recall lookup
Customer service: 1-800-806-2504
The bigger picture
- Polestar Electrical Recalls Address Drive Power and Steering Assist Loss · all 3 Polestar recalls in this area
Other Polestar Polestar 3 recalls
- Jan 23, 2026Polestar 3 Rear Seat Backrest Brackets May Be Loosemedium
- Aug 26, 2025Polestar 3 Front Bumper May Detachmedium
- Jul 14, 2025Polestar 3 Panoramic Sunroof Detachment Riskhigh
- Jul 7, 2025Polestar 3 Wiring Damage May Cause Malfunctionshigh
- May 7, 2025Polestar 3 Rearview Camera May Not Displaylow
Official notice
- Component
- ELECTRICAL SYSTEM:PROPULSION SYSTEM
- Summary
- Polestar Automotive USA, Inc. (Polestar) is recalling certain 2025 Polestar 3 hybrid electric vehicles. Fluctuations in the 12-volt system may have damaged the High to Low Voltage Converter Module (HLCM).
- Safety risk
- A damaged HLCM reduces the system's ability to convert energy, causing a sudden loss in drive power and increasing the risk of a crash.
- Remedy
- Dealers will replace the High to Low Voltage Converter Module (HLCM), free of charge. Owner notification letters were mailed January 17, 2025. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is RP1043.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.