Home › Polestar › Polestar 3 › 24V940000

Polestar 3 may suddenly lose driving power

NHTSA campaign 24V940000 · Reported 2024-12-18 · Polestar Automotive USA, Inc.

critical How serious is it? About this label

Losing drive power without warning while on the road can cause a crash, so get this fixed quickly, though the notice does not tell owners to stop driving.

What's wrong, in plain English

Certain 2025 Polestar 3 hybrid electric vehicles may have a damaged part that changes high-voltage power into the low-voltage power the car needs. Swings in the 12-volt electrical system can harm this part. When it is damaged, the car cannot move power around properly, and you can suddenly lose the ability to accelerate while driving. Polestar dealers will replace the part free of charge.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your Polestar 3 is affected. 2. Contact a Polestar dealer or Polestar customer service at 1-800-806-2504 right away to schedule the free replacement. 3. Have the converter module replaced at no charge.

Affected vehicles (1)

2025 Polestar Polestar 3

Who to contact

Polestar — official Polestar recall lookup

Customer service: 1-800-806-2504

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Polestar 2 and 3 electrical recalls: sudden power loss risk · all 3 Polestar recalls in this area

Official notice

Component: ELECTRICAL SYSTEM:PROPULSION SYSTEM
Summary: Polestar Automotive USA, Inc. (Polestar) is recalling certain 2025 Polestar 3 hybrid electric vehicles. Fluctuations in the 12-volt system may have damaged the High to Low Voltage Converter Module (HLCM).
Safety risk: A damaged HLCM reduces the system's ability to convert energy, causing a sudden loss in drive power and increasing the risk of a crash.
Remedy: Dealers will replace the High to Low Voltage Converter Module (HLCM), free of charge. Owner notification letters were mailed January 17, 2025. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is RP1043.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.