Ram Heavy-Duty Trucks May Show Wrong Gear
high How serious is it? About this label
Being misled about which gear is selected can lead to unexpected vehicle movement and increases the risk of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 25V297000 |
|---|---|
| Reported to NHTSA | May 8, 2025 |
| Manufacturer | Chrysler (FCA US, LLC) |
| Part affected | Power Train:automatic Transmission:gear Position Indication (prndl) |
| Vehicles covered | 1 model/year combination, model years 2025 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
Certain Ram 2500 and 3500 trucks with a 3.5-inch instrument cluster and column shifter have a software error that can make the gear selection display show the wrong gear. This could mislead the driver about which gear is actually selected.
What you should do
Contact a Chrysler/Ram dealer, or call Chrysler at 800-853-1403, to schedule a software update.
The cluster software update is free.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 25V297000. More in how recalls work.
Affected vehicles (1)
Who to contact
RAM — official RAM recall lookup
Customer service: 1-800-853-1403
The bigger picture
- Ram Power Train Recalls: Transmission Leaks, Rollaway and Power Loss · all 13 RAM recalls in this area
Other RAM 3500 recalls
- Apr 9, 2026Ram Trucks Instrument Panel Display Failurehigh
- Feb 2, 2026Jeep And Ram Trailer Tow Module Failurehigh
- Dec 18, 2025Ram 3500, 5500 trucks: airbag and stability flawcritical
- Dec 1, 2025Ram 3500, 5500 Instrument Cluster Display Failurehigh
- Dec 1, 2025Ram 1500, 2500 and 3500 side airbag inflators may rupturehigh
- Nov 6, 2025Ram Trucks: Driver's Air Bag May Not Deployhigh
Official notice
- Component
- POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
- Summary
- Chrysler (FCA US, LLC) is recalling certain Ram 2500 and Ram 3500 vehicles equipped with a 3.5" cluster and column shifter. A software error may cause the gear selection display to be inaccurate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
- Safety risk
- An inaccurate gear selection display may mislead the driver as to what gear is actually selected, leading to unexpected vehicle movement and increasing the risk of a crash.
- Remedy
- Dealers will update the cluster software, free of charge. Owner notification letters were mailed May 22, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 36C.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.