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Ram 2500 and 3500 dashboard shows wrong gear

NHTSA campaign 25V297000 · Reported 2025-05-08 · Chrysler (FCA US, LLC)

high How serious is it? About this label

Fairly serious — the truck is drivable, but it can move when you do not expect it, so always set the parking brake and make sure the truck has fully stopped before shifting or getting out.

What's wrong, in plain English

Some Ram 2500 and 3500 trucks with the small 3.5-inch dashboard display and a column shifter have a software error. The display can show the wrong gear, so it might read park or neutral when the truck is actually in drive or reverse. A driver who trusts that reading could step out or release the brake and have the truck move unexpectedly. Federal rules cover what these displays must show, so the trucks do not meet the standard. Dealers reload the software free.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your truck is part of recall 25V297000 (Chrysler's number 36C).
2. Call your Ram dealer, or Chrysler customer service at 800-853-1403, to schedule the dashboard software update.
3. Get the update installed — the software fix costs you nothing and usually takes only a short visit.

Affected vehicles (1)

2025 RAM 3500

Who to contact

RAM — official RAM recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ram transmission, park and driveline recalls: what owners need to know · all 13 RAM recalls in this area

Official notice

Component: POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
Summary: Chrysler (FCA US, LLC) is recalling certain Ram 2500 and Ram 3500 vehicles equipped with a 3.5" cluster and column shifter. A software error may cause the gear selection display to be inaccurate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Safety risk: An inaccurate gear selection display may mislead the driver as to what gear is actually selected, leading to unexpected vehicle movement and increasing the risk of a crash.
Remedy: Dealers will update the cluster software, free of charge. Owner notification letters were mailed May 22, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 36C.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.