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Ford Bronco rearview camera image stays on after backing

NHTSA campaign 25V312000 · Reported 2025-05-09 · Ford Motor Company

medium How serious is it? About this label

A lingering camera image can distract you while driving and lead to a crash; the notice does not tell owners to stop driving.

What's wrong, in plain English

These Broncos with the 8-inch touchscreen were fixed incorrectly under an earlier recall. Because of that, the backup camera picture may stay on the screen even after you have shifted out of reverse and started driving forward. A picture that will not go away can pull your eyes off the road. The vehicle does not meet the federal rear visibility rule. A dealer will load updated software into the infotainment system to correct it.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your Bronco is included. 2. Contact your Ford dealer, or Ford customer service at 1-866-436-7332 (recall 25C14), for an appointment. 3. Have the software update done free of charge.

Affected vehicles (2)

2021 Ford Bronco
2022 Ford Bronco

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ford backup camera recalls: why the rear image goes blank · all 34 Ford recalls in this area

Official notice

Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary: Ford Motor Company (Ford) is recalling certain 2021-2022 Bronco vehicles equipped with 8-inch SYNC infotainment screens that were repaired incorrectly under recall 22V-825. The rearview camera image may still be displayed after a backing event has ended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk: A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver, increasing the risk of a crash.
Remedy: Dealers will update SYNC module software, free of charge. Owner notification letters were mailed June 18, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25C14.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.