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Ford and Lincoln rearview camera image may freeze

NHTSA campaign 25V315000 · Reported 2025-05-09 · Ford Motor Company

medium How serious is it? About this label

The notice says a frozen or missing rearview camera image can reduce the driver's view behind the vehicle and increase the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

Ford is recalling certain 2021 through 2025 Ford and Lincoln vehicles, including Bronco, Edge, Escape, Expedition, Mustang, Ranger, Transit, F-150, Super Duty pickups, Mach-E and the Lincoln Nautilus, Navigator and Corsair. A software error can make the backup camera picture come up late, freeze, or not appear at all when the vehicle is in reverse. Ford is handling this recall in phases, so the fix becomes available at different times depending on the model and model year.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to see if your vehicle is included.
2. Contact a Ford or Lincoln dealer to have the module software updated, or call Ford customer service at 1-866-436-7332 and give them recall number 25S49. The update may also be delivered over the air.
3. The update is free of charge.

Affected vehicles (28)

2021 Ford Bronco
2021 Ford Edge
2021 Lincoln Nautilus
2022 Ford Bronco
2022 Ford Edge
2022 Ford Expedition
2022 Lincoln Nautilus
2022 Lincoln Navigator
2023 Ford Bronco
2023 Ford Edge
2023 Ford Escape
2023 Ford Expedition

Show all 28 vehicles

2023 Ford F-450 SD
2023 Ford F-550 SD
2023 Ford F-600 SD
2023 Lincoln Corsair
2023 Lincoln Nautilus
2023 Lincoln Navigator
2024 Ford Bronco
2024 Ford Edge
2024 Ford Escape
2024 Ford Expedition
2024 Ford F-450 SD
2024 Ford F-550 SD
2024 Ford F-600 SD
2024 Ford Mustang
2024 Lincoln Corsair
2024 Lincoln Navigator

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Lincoln — official Lincoln recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ford backup camera recalls: why the rear image goes blank · all 34 Ford recalls in this area
Why does my Lincoln backup camera screen go blank? · all 19 Lincoln recalls in this area

Official notice

Component: BACK OVER PREVENTION:SOFTWARE
Summary: Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco, F-150, 2021-2024 Edge, 2022-2025 Escape, F-250, F-350, F-450, F-550, F-600, 2022-2024 Expedition, 2022-2025 Transit, 2021-2023 Mach-E, 2024 Ranger, Mustang, 2021-2023 Lincoln Nautilus, 2022-2024 Navigator, and 2023-2024 Corsair vehicles. A software error may cause the rearview camera image to delay, freeze, or not display when the vehicle is in reverse.
Safety risk: A frozen or missing rearview camera image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: The accessory protocol interface module (APIM) software will be updated by a dealer or through an over-the-air update, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on June 26, 2025. Additional letters will be mailed once the final remedy is available on each phase. Owner notification letters were sent on October 8, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S49.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.