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Ford and Lincoln rearview camera image may freeze
medium How serious is it? About this label
The notice says a frozen or missing rearview camera image can reduce the driver's view behind the vehicle and increase the risk of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 25V315000 |
|---|---|
| Reported to NHTSA | May 9, 2025 |
| Manufacturer | Ford Motor Company |
| Part affected | Back Over Prevention:software |
| Vehicles covered | 28 model/year combinations, model years 2021–2024 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
Ford is recalling certain 2021 through 2025 Ford and Lincoln vehicles, including Bronco, Edge, Escape, Expedition, Mustang, Ranger, Transit, F-150, Super Duty pickups, Mach-E and the Lincoln Nautilus, Navigator and Corsair. A software error can make the backup camera picture come up late, freeze, or not appear at all when the vehicle is in reverse. Ford is handling this recall in phases, so the fix becomes available at different times depending on the model and model year.
What you should do
2. Contact a Ford or Lincoln dealer to have the module software updated, or call Ford customer service at 1-866-436-7332 and give them recall number 25S49. The update may also be delivered over the air.
3. The update is free of charge.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 25V315000. More in how recalls work.
Affected vehicles (28)
Show all 28 vehicles
Who to contact
Ford — official Ford recall lookup
Customer service: 1-866-436-7332
Lincoln — official Lincoln recall lookup
Customer service: 1-866-436-7332
The bigger picture
- Ford Backup Camera Recalls for Missing or Distorted Images · all 34 Ford recalls in this area
- Why Lincoln Rearview Camera Images Go Blank, Distort, or Flicker · all 19 Lincoln recalls in this area
Other Ford Expedition recalls
- Sep 22, 2026Ford Expedition and Super Duty Trucks: Headlight Failuremedium
- Jun 24, 2026Ford, Lincoln SUVs: Transmission Park System May Failhigh
- Jun 9, 2026Ford Expedition: Center Console May Have Sharp Edgesmedium
- May 27, 2026Ford Expedition, Lincoln Navigator Seat Belt May Lockhigh
- Mar 31, 2026Ford, Lincoln Windshield Wiper Arms May Breakmedium
- Feb 20, 2026Ford and Lincoln Trailer Brake and Light Failurehigh
Official notice
- Component
- BACK OVER PREVENTION:SOFTWARE
- Summary
- Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco, F-150, 2021-2024 Edge, 2022-2025 Escape, F-250, F-350, F-450, F-550, F-600, 2022-2024 Expedition, 2022-2025 Transit, 2021-2023 Mach-E, 2024 Ranger, Mustang, 2021-2023 Lincoln Nautilus, 2022-2024 Navigator, and 2023-2024 Corsair vehicles. A software error may cause the rearview camera image to delay, freeze, or not display when the vehicle is in reverse.
- Safety risk
- A frozen or missing rearview camera image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
- Remedy
- The accessory protocol interface module (APIM) software will be updated by a dealer or through an over-the-air update, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on June 26, 2025. Additional letters will be mailed once the final remedy is available on each phase. Owner notification letters were sent on October 8, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S49.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.