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Ford Flex Door Pillar Trim Can Fall Off While Driving

NHTSA campaign 25V732000 · Reported 2025-10-24 · Ford Motor Company

medium How serious is it? About this label

The notice does not tell owners to stop driving, but a part flying off into traffic can cause a crash, and the real fix is not expected until about March 2027.

What's wrong, in plain English

The trim pieces that cover the pillars between the front and back doors can come loose and fall off while you are driving. A piece of trim in the road is a hazard for you and for drivers behind you, and can lead to a crash. Ford mailed a first letter in December 2025 to warn owners, but the fix is not ready yet. Ford expects to send a second letter around March 2027 when the repair is available.

What you should do

1. Check your VIN at nhtsa.gov/recalls — Flex VINs for recall 25V732000 became searchable on October 28, 2025.
2. Watch for Ford's follow-up letter, and call your Ford dealer or Ford customer service at 1-866-436-7332 (recall number 25SB8) if the trim looks loose.
3. Have the dealer repair or replace the B-pillar trim when the remedy is available — the repair is free.

Affected vehicles (2)

2018 Ford Flex
2019 Ford Flex

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Which Ford trim panels, roofs and body structures are under recall? · all 18 Ford recalls in this area

Official notice

Component: STRUCTURE:BODY
Summary: Ford Motor Company (Ford) is recalling certain 2017-2019 Flex vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Safety risk: Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
Remedy: Dealers will repair or replace the B-pillar trim as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed December 17, 2025. Additional letters will be sent once the remedy is available, anticipated March 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SB8. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 28, 2025.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.