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Ford Flex Door Trim Detachment Risk
high How serious is it? About this label
Trim that comes off while driving can become a road hazard, which increases the risk of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 25V732000 |
|---|---|
| Reported to NHTSA | Oct 24, 2025 |
| Manufacturer | Ford Motor Company |
| Part affected | Structure:body |
| Vehicles covered | 2 model/year combinations, model years 2018–2019 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
On certain Ford Flex vehicles, the door trim near the driver's or front passenger's door frame, called the B-pillar trim, may come loose and detach while the vehicle is being driven.
What you should do
2. Contact a Ford dealer, or call Ford customer service at 1-866-436-7332.
3. The repair is free; dealers will repair or replace the trim once the remedy is available.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 25V732000. More in how recalls work.
Affected vehicles (2)
Who to contact
Ford — official Ford recall lookup
Customer service: 1-866-436-7332
The bigger picture
- Ford Structure Recalls Cover Loose Trim, Roof Parts, and Joints · all 20 Ford recalls in this area
Other Ford Flex recalls
- Oct 13, 2025Ford and Lincoln rearview cameras may show blank imagemedium
- Dec 20, 2024Ford, Lincoln Rearview Camera May Show Blank Imagehigh
- Feb 10, 2020Ford Flex, Taurus, Lincoln MKT: Rear Toe Link May Fracturehigh
- Aug 20, 2018Ford and Lincoln Power Cable Fire Riskcritical
Official notice
- Component
- STRUCTURE:BODY
- Summary
- Ford Motor Company (Ford) is recalling certain 2017-2019 Flex vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
- Safety risk
- Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
- Remedy
- Dealers will repair or replace the B-pillar trim as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed December 17, 2025. Additional letters will be sent once the remedy is available, anticipated March 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SB8. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 28, 2025.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.