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Ford Flex, Taurus, Lincoln MKT: Rear Toe Link May Fracture
high How serious is it? About this label
A fractured toe link can cause a sudden change in how the vehicle handles, which increases the risk of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 20V072000 |
|---|---|
| Reported to NHTSA | Feb 10, 2020 |
| Manufacturer | Ford Motor Company |
| Part affected | Suspension:rear |
| Vehicles covered | 3 model/year combinations, model years 2018 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
Ford is recalling certain Flex and Taurus vehicles, along with Lincoln MKT vehicles, that are equipped with the Police Interceptor or SHO Performance Pack. On these vehicles, a rear suspension part called a toe link may crack or break apart because of stress placed on the rear suspension. If this happens, the toe link could fail while the vehicle is being driven on the road.
What you should do
2. Contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140; your dealer will schedule the repair once parts are available.
3. The repair is free of charge.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 20V072000. More in how recalls work.
Affected vehicles (3)
Who to contact
Ford — official Ford recall lookup
Customer service: 1-866-436-7332
Lincoln — official Lincoln recall lookup
Customer service: 1-866-436-7332
The bigger picture
- Ford Suspension Recalls Involve Control Arms, Loose Fasteners, and Axles · all 18 Ford recalls in this area
- Lincoln Suspension Recalls Involving Rear Links, Bolts, Springs and Shocks · all 6 Lincoln recalls in this area
Other Ford Flex recalls
- Oct 24, 2025Ford Flex Door Trim Detachment Riskhigh
- Oct 13, 2025Ford and Lincoln rearview cameras may show blank imagemedium
- Dec 20, 2024Ford, Lincoln Rearview Camera May Show Blank Imagehigh
- Aug 20, 2018Ford and Lincoln Power Cable Fire Riskcritical
Official notice
- Component
- SUSPENSION:REAR
- Summary
- Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
- Safety risk
- A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
- Remedy
- Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. The recall began October 28, 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.